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Phone: +1 716-656-0100
Site: https://www.windowworldofbuffalo...
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 3.8

175 Reviews for Window World of Buffalo 2023:

Review №1


The install was great along with the crew who did it, but they are a third party crew that window world hires not official employees. The actual process leading up to the install was a nightmare. We went through the whole winter with boarded up windows, broken glass, and a direct winter breeze throughout the house and window world did nothing to try to speed up the process to meet THEIR original promise date. In fact, the process was delayed multiple times because they couldnt locate our windows, couldnt find a driver, or couldnt expedite anything with the warehouse. If I had realistic expectations of when my windows would have been here it wouldnt have been an issue but the salesperson guaranteed install in December when we ordered in October. We didnt get our windows until March. One of our windows also arrived cracked so who knows how long we are going to have to wait for that replacement piece of glass. My experience with the staff is that once you sign up for their windows no one cares about your experience from there. I opened up about my concerns and wanted answers with no sympathy or concern back. Youre providing me a service and clearly no one took pride in easing any concerns or working towards meeting expectations. Youd think after all of this they would offer some kind of extra assistance or compensation for the hell we were put through this winter, but I havent heard a peep since the install. Guess you can just wipe your hands clean of another unsatisfied customer. I have a $10,000 door replacement, patio door install, and 10 more windows that I need done alone and my family member was looking to have a full window replacement on a mansion renovation (approx 49 windows). I would have loved to give window world all of that business, but after the lack of customer service and concern for our situation I will not be looking to have anything else serviced by them.

Review №2


I seriously have no idea why I did not come here to read the reviews before working with this company. Please run away fast!!!!For starters, the dates they advise you are completely fabricated, you will wait months after their promise date before getting an install. THEY DO NOT DO THEIR WORK. They simply hire random subcontractors who are sent to your house.Measuring:-After they installed one set of windows I could not believe how much smaller my window was. I was shocked to say the least! I lost almost 6 full inches from the window. The installer could not explain why the windows are MUCH smaller than my prior windows. I spoke to someone from the company who says Its expected that replacements are much smaller IM SORRY?? Expected to lose 6 very noticeable inches??After that fiasco they halted the installation since the contractor even stated that the windows were not measured properly. I was advised it would take about 6-8 weeks for the windows. Here I am months later with NO windows. I called and requested a refund.I do not know how they are still in business! I am also reporting this to the BBB and the consumer affairs division.

Review №3


I recently purchased a house that needed all new windows… I called a total of 6 window replacement businesses locally to give me a quote. I was given prices of 22000,17000, two at 15000 , 11000 and 8000 . All of similar quality and installation. I can happily say that besides the best price , the quality and service I received was very satisfactory!

Review №4


Ordered 5 windows on April 1st and was told by salesman ‘Skip’ from the Depew office that the windows would be in no later than mid July (8-10 weeks). It is now mid August and Window World cannot even tell me when the windows will arrive or where they are at in production. Service and communication are simply HORRIBLE!! Telling us that they have no way to contact the factory to track the order is insulting. Today, August 17, they said that they are 12 weeks out. We ordered on April 1st, 19.5 weeks ago, and they’re saying maybe September or October. That would make it over half a year, not 8,10 or 12 weeks. I can’t voice my displeasure enough and should’ve ordered from someone that could deliver. A friend ordered her windows 1 week before us and is only now getting her windows installed- 7 windows. One installer showed up for two days, did not complete the job, promised to come back on day three, did not and is left waiting on a job to be completed.STAY AWAY!!

Review №5


Ordered 7 new windows last summer. Windows were installed within a month of ordering-- installation was not great but we were understanding. What has gotten us is we had a window INSTALLED BROKEN. We were told we can call in for the warrenty and it would be replaced. Called it in--- I still have a broken window. Window World is difficult to contact, does not communicate and REFUSES to deliver us a suitable window. Needless to say, you get what you pay for, and you get very poor customer service with this place.

Review №6


Ordered 25 Windows back in October of 2021 from WW of Buffalo. Was told that the 8-10 week turn around for production would be more like 10-12 weeks. I was OK with this however, by February I started leaving messages. Was called back and told windows would be finished in March with install in April. Install happened in June. 50% of cost was paid upfront so money was tied up for 8 months. On install day, I was told that they would not do the drip edge wrap. I called WW because I vaguely remember the sale rep saying that would be extra but was not detailed on the invoice. WW indicated that it was an upcharge just not detailed on the quote and gave a credit of $500. Also, I was told by the installer that I was charged for window stops and he would give me a credit since I didnt need those and they were in his van. Later on the installer was upset because apparently WW called him and asked why he wasnt doing the drip edge. The installer was then upset over the drip edge credit because it came off his payment from WW. He gave the impression I should have been happy with just that window stop credit. I cut the check as agreed after credits and wrote paid in full. The installer was clearly upset with Window World and me as a customer. We did our final walk through and we both signed off on the contract as completed despite the windows not really being clean and sticker residue still on the windows which my wife and I ended up cleaning up on each one. The check marked paid in full was cash 2 business days later ( no indication on check cash in protest as I have the scanned image). We are now two weeks from the install completion and one week from the check clearing my account and now WW is taking back the credit on the deal saying I owe them. I waited 8 months for windows, couldnt get call backs from time to time on status and now I am caught in a tug of war between their contractor and WW. Feel mistreated the entire way and if I want to tell everyone to not use them. They are an awful company. Not a good way to spend grands of dollars and being treated like a pariah.

Review №7


I have used window world over the past 5 years, if not longer. The service and excuses are getting worse and worse. As a landlord/property owner I have to keep costs as low as possible and provide a quality product to tenants. I have always used WW. Unfortunately, this is going to change moving forward. I was in need of 4 windows. Installer was unable to complete job due to a mis-measured window. Furthermore the install was never completed on the 1st date. For whatever reason, the installer didnt install trim pieces that I paid for. IF I DIDNT CHECK, it might not have been completed as he never told me . He had to come back to complete job. I am STILL waiting on the 4th mis-measured window do be installed (Ordered 9/2021 - this is 5/2022. ALWAYS HAVE TO LEAVE A MESSAGE, seems that office help is being replaced or leaves. I never, talk to the same person 2x and have to explain my situation every time! The manager/supervisor is always sick and seems to leave everything up to the office workers to fix. IF I DO NOT CALL AND CHECK ON ORDER, YOU ARE PUT TO THE BACK OF THE LINE. Prices of their product have increased to point that I will pay just a little more for a better product. My suggestion is to start shopping around. The savings isnt worth the headache.

Review №8


This company was absolutely amazing friendly staff and very professional. The crew was phenomenal they did such a great job and cleaned everything afterwards and even went the extra mile helped get my blinds back up with me. Would highly recommend this company to anyone

Review №9


I waited since October to get my order it finally arrived in may they put it in in June and it looks like a mess the sub contractor they used used the wrong color trim and caulk and my door s are not right and. The storm doors are so crooked that I cant even leave my doors open . I tried to use local and now no one will call me back to correct these problems.

Review №10


I’d leave zero stars if I could. It’s sucks that I’d have to even leave a bad review at all because I’ve never left a bad review for any company. The house I’ve bought back in April had two broken windows so I called Window World. One last was super helpful but a couple months go by and nothing shows up or contacts me. The young lady ended up making a mistake and didn’t order the windows after paying for the deductible. I spoke with a gentleman and he assured me they would be in 4-6 weeks. I’ve called multiple times, left multiple messages and sent in a service request. No response what so ever. I hate this feeling but at this point I’d never use this company to replace windows in any of my properties. I’m sorry I had to leave this review.

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