Wings Over Syracuse in Syracuse
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Syracuse, Onondaga County, New York, US
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Site: http://www.wingsover.com/locatio...
- Monday:4PM–12AM
- Tuesday:4PM–12AM
- Wednesday:4PM–12AM
- Thursday:4PM–12AM
- Friday:4PM–2AM
- Saturday:4PM–2AM
- Sunday:4–11PM
*** Update 2: Ordered again with specifications and came out great. Excellent service. Great wings, one of the few places open late for chicken wings.Update 1: Store manager promptly reached out and was willing to give full refund or remake order for another time. Was told the location lightly cornstarches their wings. Did not know this ahead. Can be ordered not cornstarch’d!5 Stars for Customer Service. Will order again soon
Well... Went there for this first time ever today, was not impressed. I asked for the Buffalo chicken sandwich along with the Chicken Bacon Ranch... When we received our food - there was no blue cheese on my sandwich , as you can see from my pic, its included... ....and....my friends chicken bacon ranch didnt have any ranch, when I went to the counter to ask for both sauces, as they both should have come with, I was told NEITHER was included with the sandwiches!!??? One is in the title-CHICKEN BACON RANCH.... The other, clearly states on the MENU that its included, I was CHARGED FOR THESE ITEMS!!!!! never again.
Ive had good experiences with Wings Over Syracuse previously, but tonight they did not deliver the correct order tonight. When I called, they claimed that I needed to bring in the faulty order. Before this, WOS tried to gaslight me, telling me that was wrong and actually received my full order because flavors tend to be quite similar. As if I could distinguish between Sweet Chili and Medium Buffalo! Insulting and unprofessional.Thankfully, I ordered through GrubHub, and they were able to correct the issue. Interestingly though, WOS lied to GrubHub too, claiming that the 8 wings that they screwed up cost $7, even while the order of 25 wings cost me $45. Shady business practices. Avoid.
Visited Wings Over tonight and Kelia had such amazing customer service! She was extremely helpful with explaining different meal options and giving me a better understanding of all of the wing flavors I was interested in... she really took her time with me and didn’t make me feel rushed at all, even though I was taking a long time! I wish came across more employees that are as friendly and helpful as Kelia!Thanks for the great customer service!
Amazing wings. Huge, lightly breaded, cooked to perfection. Will be ordering again and again.Update. Ordered for the second time in a week...the wings were dry, not breaded, like they were last week, one was undercooked...and called the store...was told we dont bread their wings at all. Im confused. Two different products from the same restaurant in one week.
My past few orders here have been disappointing (very often missing menu items), but tonight was especially lame. My take-out order was almost 30 minutes late, rude staff interactions, the salad had *massive* chunks of un-chopped lettuce in it, and the order of wings which was supposed to have two flavors only had one.One extra star, because the food tasted good, as usual.
I waited for over an hour. When I finally got my food, it was luke warm. The fries tasted like baked, store bought, crinkle cut fries. (The menu said the meal came with waffle fries.) On top of that, they were soggy.Also, the tenders were anemic and the honey bbq sauce tasted cheap. My buffalo wings were overcooked and dry and that buffalo wing sauce ALSO tasted cheap. In fact, everything tasted like it was picked up from the frozen section of Walmart.I also ordered a 20 oz Coke Zero and got a Diet Coke instead. They NEVER called me and asked me what I wanted for a substitution. Also, my wife ordered a 20 oz Sprite and got a 12 oz can... 2.99$ for a can?!? VERY expensive can of Sprite.Honestly, the bleu cheese was the best part of this entire experience and it was pre-sealed. (It was actually pretty good.)I DID eat everything, it WAS edible. Fortunately for me, I am a skilled cook and I was able to save the fries. (I shallow fried them in a few inches of oil in my cast iron dutch oven. The oil was tempted at 345° f and it took about 3 minutes using a gas burner.) That being said, if I wanted to go through that, I would have just saved the trouble and cooked at home. I am quite dismayed to have paid 30$ for this. I would like my money back, but I understand that it probably wont happen...I have worked in the food industry for a few years and my general rule of thumb is you can tell how the staff is being treated by how good the food tastes.This food tasted like the staff was overworked and like they were not paid enough to put care into their job.This was backed up by how skittish the staff were when I called a second time to make sure the driver was ok (the roads are slick and I was a bit scared that something might have happened.) They sounded like they were anticipating angry customers... That is NOT normal and it is indicative that there is something is wrong with how this place is being run. I feel terrible for the staff, when I called the driver to make sure she got her tip, she sounded like she was about to cry!Im not sure how this place is run. These accusations are nothing more than an educated guess based on my experience with the service based industry.The impression I got was that the owner likes to cut corners and that the staff was used to being verbally abused, either by customers or by management. I could be wrong, but it is my belief that a reputable place would take pride in their food. I will NOT be ordering from this establishment again.I did NOT put in a formal complaint because that would imply that I wanted to eat there again and I do NOT.Overall, I am EXTREMELY dissapointed...
I always get the same thing, chicken caesar salad with honey bbq boneless chicken. Usually its excellent but today when I opened my salad the container was half full, like literally half the salad was missing. I understand mistakes happen, but paying for a meal and then not getting all of it is extremely frustrating.
This place doesnt do much for me. It seems to be more concerned with giving the customers quantity over actually making good wings. Ive had it a couple times and each time the wings were tough but plentiful. Took about an hour for delivery, which on the longer side but excusable. An hour wait, for not so great wings isnt worth it though. Youll be full at the end of the meal, but its mostly with rubbery wings covered in sauces that all taste pretty similar.
Amazing food. By far the best wings you can get anywhere you go. I literally have not tasted any better wings. However, the delivery is expensive and they sometimes do not get the order correctly. I ordered twice on the phone for a pick-up and when I arrived there the meal was once totally different and the other the flavors were not divided the way I ordered. Other than those two times, it has always been pleasure.
Wings over Syracuse is my all time favorite place to get fresh hot tender boneless wings. They’re wings are not kidding TO DIE FOR. And their staff is very professional and quick to take your order with a smile. Always prepared on time if not sooner than expected! 10/10 would recommend to anyone and their Grandmother. 👏🏻 Their manager Jeff took care of me last time on an extremely busy day and exceeded my expectations emensly.
I strongly suggest using Wings Over Syracuse to deliver. Grubhub will cancel your order without a notice. The driver will cancel based on his/ her previous experience with other customers not given a tip to their standards. I just want Grubhub to know that some people value your hard work and will give you a tip to show appreciation for your service. Please dont assume in the near future.
Great wings and reliable in terms of timing, only gripe I have is that twice Ive ordered something like golden BBQ or sweet onion BBQ and received just regular BBQ. Still delicious, just not what I ordered. Also got the wrong sauce a couple times. Check your bag before you walk out the door.
Recently, I hosted a movie night for a bunch of my friends. We treated ourselves to scrumptious and unbelievably delicious wings and ribs from Wings over Syracuse. Wow – if you like hot, the Chili wings were not only on-fire spicy, the flavorful sauce was amazing. The rack of ribs was tender, juicy and extremely lean. The meat was just right. Next time, I ordered the boneless wings, and they were just as good. Since I ordered a large amount, they were nice enough to send a sample of all the boneless wings, each as tasty as the last. Delivery was promised for 30 minutes; it arrived in 25. Not inexpensive, but worth every penny. Recommended.
Ok so a month ago i gave it 5 stars and today i have to change my original review.I love this place, the food is usually good and on time and delivered hot. I usually order from here almost once a week.However the last few times ive ordered the food was not up to standards and i just gave them the benefit of the doubt and figured they were busy or had a off day. Things happen, not usually a big deal i could still eat the food.The last few times the onions rings were over cooked and burnt, the forgot cheese sauce i ordered and waffle fries were overcooked. All little things not a big deal and like i said i just let it go. I really am not one to complain.However today, i ordered food like normal, no issues until it came to delivery, i got a email stating it was delivered and there was even a line like signature where my signature would go on the bottom of my receipt email in the attached file picture . Then i went on the website to track order and it said the same that it was delivered, well i didnt get my food. When i called the restaurant, the lady who answered was a little abrupt but she did look into the issue. She said she got ahold of the driver and i was told my food would be here soon.Well i got my food, the wing box was opened on the side and sauce got all over the inside of the bag and drink bottle and my onion rings didnt seem like it would have the normal amount i came to expect when ordering. They also gave me blue cheese dressing instead of the ranch i asked for, i know this wouldnt be a big deal except i am Allergic to blue cheese! Which again all of this would have been fine, things happen except my food was COLD!!!!The onion rings were cold and soggy and the wings were cold like the have been sitting around. The one thing i cant tolerate especially when ordering delivery is having Cold Food!! You have a expectation to have your food arrive hot or at least warm enough to eat. I had to put my food in the oven to heat it up!!!They do make the besy wings that i have found, and the prices are good for the amount of food you get and delivery prices are good.However after today and the last few orders ive gotten i am not going to order from them for awhile. I gave them many chances. And i will say i never called to complain but not i feel like i have to give an review on the service lately.
I have been there twice and I didnt like the quality of the food. Obviously, I have not tired all the menu but the ones I tried (hamburger and wings + fries), unfortunately, left me a bad impression. I could barely touch the fries and the burger tasted like nothing to me. The place is good for a fast bite and I assume people mostly order take-out. The staff are friendly though.
Mediocre wings with mediocre sauce. Every time I eat them my stomache hurts but something about them keeps me coming back every once in a while. If youre looking for good wings go else where but if you like chicken tenders with sauce you can check these guys out. The only reason Ill give three stars is for the waffle fries.
I went in to wings to place a to go order. It was my first time in so the manager at the counter helped me by explaining the menu. I believe his name was Eric. He was so helpful and explained all the different sauces to me! The are so many flavors to choose from! The food was amazing! Best wings I have had in a long time! Not only was the food great but the customer servicee was wonderful. I will be telling everyone I know to go to wings and I will definately be back!
The woman working the counter was extremely rude and dismissive. She was working with her phone on full blast and watching TV while working with customers. She need to be taught how to work with customers because she’s not very good and treats customers rudely when we’re spending almost $100 in wings.
The delivery was timely and the food was amazing and hit the spot however they forgot part of the order. This usually is where most businesses fall in professionalism and customer satisfactory but they came through even after the store was closed and the manager himself brought the order apologized for the inconvenience and upgraded us a size on the missing order.Ladies and gents this is how you keep a happy clientel and thriving business.
I always order from you guys..everyone is always nice..this order coulda been alittle hotter..but its cold out so its fine..the food was well cooked and u guys are a pleasure to deal with..the best wings in town...whoever took orders on Feb 18th 2021 @ 7 pm was very nice and did an excellent job taking my order..you guys wings are banging..get xtra crispy!!!!!!
Ordered delivery online 2 hours before closing. Order was placed and processed, I even followed the link to track my order to see it was received. The estimated delivery time was an hour. While waiting, the hour came and went. I logged back on to track the order and it just said cancelled.. never called or texted. They just left us expecting our food for an hour and a half. I then called to ask what happened and it rang for over two minutes without an answer.
Not the same anymore.... the last time Ive had wings over chicken was before summer and then just last night... I dont know if it was the remodel of the place that the chicken is different but wasnt impress like I use to be! The prices prob were the same the last time I had it or I just dont remember smh, but you guys know who your catering to and thats to the students. A dollar something per wing...but make that money smh...to say the least I wont be back!
Online order never came called to see what was going on immediately placed on hold. Incompetent pure and simple. I had to speak with a grubhub rep to cancel my order otherwise it would have never of been cancelled and they would have stolen my money if I was none the wiser.
The reason for the two-star rating is because on 6/1/2020 there was a customer who kept coming in and out of the establishment without a mask on and nothing was said to him by the Management of Wings Over Syracuse. Additionally, two out of the three employees who were at the front counter had their masks pulled down under their noses at the time of my order pick-up. These are not safe practices during the COVID-19 pandemic
Idk what is going on with wings over Syracuse I order garlic parmesan wings I should have smelled the garlic before I open the box know I didnt it was regular chicken wing no flavor I also ordered lemon pepper wings yes u guess it no flavor they say 3 different flavors I got none so upset they dont have to worry I wont be returning its sad cause I use to tell everyone thats the best place to get chicken no more
Ordered at 530 pm wings, wrap and fries...order delivered at 645 with no fries and no wrap....called the store and they said they will bring the missing items.....it is 730, nothing, called store, store says is it on its way...it is 8 pm, nothing, called store, store says is it on its way..it is 830, driver shows up with the wrap, no fries...called the store and they said they will bring the missing items...9 pm, nothing, called store, store says is it on its way...it is 930 driver shows up with fries...call the store and the manager says sorry and refunds entire order...service was good and food was good but delivery was horrible
Never answer their phone. Their hours say they close at 3am on Saturday, I called starting from 2am and called 7 times until 2:30. Then I went there, got there at 2:40 and they were closed, although it said 3am on sign too. Change your hours to the right ones then. I called this morning (sunday) starting at 11:10 and they open at 11. Called three times and they never answered. Terrible business practices. What type of business never answers their phone?
Total reviews rating 4
151 Reviews for Wings Over Syracuse 2023:
Review №1
2022-05-011st time here today and my honeybbq wings were pretty darn great. I highly recommend this spot. For 2 people we spent $38. For other food recs check out my IG page: foodsthemotive
Review №2
2022-05-185 stars!!! My fiancé and I decided we really wanted wings, so we decided to try out Wings over Syracuse. We called and had our order delivered. Once it got here we noticed we were missing a sauce and one of the sides was missing a few things. Nothing major. But we called and told them the issue. Within a half hour the owner himself was personally dropping off the items we had called about. And apologized for the mix up. Now the food was amazing, but the amazing customer service this restaurant showed will be what has us coming back again and again….
Review №3
2022-05-21Wings were extremely well done to the point I thought I had a bone in my mouth.. fries were cold. Not sure if this is how New York does their wings but I was expecting better results for the money I paid. $40 for 12 wings and a regular order of fries is outrageous!!! Wouldn’t even recommend to someone I don’t like lol
Review №4
2022-05-16Ive been to different Wings Over locations and this one is hands down the best. I get the same order ever time and it is amazing ever single time! I never have to wait and the food is always hot and fresh! 5/5 stars
Review №5
2022-05-24LOVE this place! Super clean, staff is super friendly and welcoming. Wings are hot and crispy, cooked to perfection. Couldn’t decide which flavor to get at first because of their many options, so I asked for recommendations from the staff and omg - DELICIOUS! I usually don’t like bone in wings much but I can honestly say WOS - Nottingham has changed my mind!! Can’t wait to try more flavors next time.
Review №6
2022-05-11Love the variety of sauces, nearly stroke out picking what flavor of wing I want, always super good, in and out fast. Super friendly female at register that works Tuesday’s and Wednesday’s very good at her job and knowledgeable.
Review №7
2021-06-06The wings are awesome. I loved trying the different flavors. They have em all! Definitely pricey. Not your usual 5, 10, 20 pieces. More like 6 piece, 12 piece, etc. I know chicken wings prices has skyrocketed lately, but paying $8.99 for a 6 piece, NOPE! Maybe, I can buy some sauce from you, LOL. maybe, I can visit once a month. The honey BBQ and Golden BBQ are my favorites😋. The service was okay, short staff. It took 30 minutes for my order of 12 wings.
Review №8
2022-04-25This store thinks they can tell drivers that they cant work multiple apps. First, Im not sure how they think they can tell how many apps I work as Im not handing them my phone to go through. Second, it is a violation of labor laws as well as doordash policy to restrict our rights to work for whoever we choose. We are independent contractors and not employees of any company. Shame on you Wings over syracuse!
Review №9
2022-06-29Cant rate as I didnt ask for directions and I have never ordered from this place. I read the reviews and will definitely stop and check it out.
Review №10
2022-01-16Great wings. Only complaint: need option in the app to specify wings as “not cornstarched”. Have to call restaurant each time to specify after in app orders. Otherwise fantastic. Family and I order often!