Wyndham Garden Buffalo Downtown in Buffalo
Positive: The location was great. Negative: Yes, Hotel Guest burning toast at 11:00pm at night and causing the Fire Alarms to go off causing us to evacuate our rooms!!
The staff is great. Very friendly & helpful if you need something. They have a fitness room & laundry room if needed. Breakfast every morning & good coffee.
Nicely appointed room. Shuttle available to drop within a mile radius was so convenient for dinners. Breakfast available each morning for an extended period of time - wow! 7 am to 11 am! Staff was very customer centered. Will definitely choose this location again!
Loved our stay. Very friendly staff, clean room, reasonably priced, well located. The valet parking is convenient even if a little steep. We will stay there again on our next trip.
This by far is another one of my favorite hotels in Buffalo, it’s always what you expect and the total experience makes you want to check out late or stay another day.Everyone is always friendly, the lobby is always bright and welcoming, breakfast area or tables are always clean, and there’s never any trash overflow outside or inside at the receptacles.
We booked this hotel because it boasted online of having a bar, restaurant and room service. There was no indication online that they were closed and not available. Upon check-in we were notified of the aforementioned being closed and there was a Grab and go. breakfast. We went to our room and the hallway leading up to our door had a vile sickly sweet scent that permeated the space and never subsided over the three days we were there. Thankfully, our room was not so retched smelling. Our room was booked for my husband and me on our anniversary. They were kind enough to leave a plush robe and slippers for one of us to use. When they cleaned our room, they didnt re-stock the coffee. Ultimately, aside from the stench outside our door, the stay wasnt bad, but for the price we paid, I expected more than Budget Inn style accommodations.
Positive: The Staffs were amazing except 1 lady. I dont judge but every staff was amazing except 1. I wish i knew her name. But other then that the hotel experience was amazing. I enjoyed much. Left a note with smily on the room. Negative: 1 staff at night who showed attitude when i tried to vallet my car, she just rudely responded ¿leave the key here¿ with an attitude. Happened exactly sunday night. Aug 1, 2021. around 9:30-11:30 pm.
The room was clean and large enough for the two of us. The front desk was cheerful and very helpful with recommendations on where to go, and where to not go (waste of money - tourist trap, etc.). The shuttle van service was great. No problems with the valet parking.
Positive: The staff was amazing. We never had any problems. Will stay there again :)
Nice staff, spacious rooms. Kitchen isnt open now, but they have a grab and go breakfast with good options.
The staff is so incredible. We had door dash delivered, and the delivery man dropped it off at the hospital near by instead of our hotel. The front man at the front desk said he’d call over to see if it was at the hospital, and i went back to my room to ask my husband to go get it since it was dark out. When he came back down the man from the front desk had gone to get it for us! Even ensured us that he was vaxed and has washed his hands and put on a clean mask. Very comfortable bed, and decently clean room. Not very modern, but the staff and comfort definitely made up for it. We will definitely be staying here again!
Positive: It was a nice place to stay. Bed is very comfortable. We had an Appt at Roswell and the hotel is so close to it. The hotel employee took us to Roswell and picked us up too. Negative: No. I was very nice!
Positive: Room and bed were comfortable. Negative: There was dirt on the floor in my room, the safe was locked from a previous guest, the TV didnt work at first. They tried to check me out a day early on my prepaid 3-night reservation. My room was never cleaned at any point during my stay.
Positive: The staff was so Friendly. I also appreciated that they had laundry facility. We had traveled for weeks ans I needed to do laundry. Negative: The fact that front door is locked at all times made me wonder if area was safe.
Positive: The hotel had valet parking ($19/day), but also referred me to a public garage 2 long blocks away ($9/24 hrs). Since I returned late each nite, Wyndham had their shuttle pick me up from the garage so I wouldnt have to walk back to the hotel in the dark.
Positive: The staff is very hospitable! Negative: Could use healthier food choices for grab-and-go!
Good bang for your buck.Friendly staff, safe part of town, and affordable.Flew in for the Bills game and enjoyed 3 nights there. Great proximity to Josh Allentown. Walking distance to everything in Buffalo downtown.I would stay there again.
Service was superior! Every single staff member that we encountered was so kind! Rooms were clean, beds were comfy! Great location! Will stay again next time I am in Buffalo. Great price too!
Fair - room was basic....but did have a refrigerator and microwave which is always appreciated. The fact theres a complete lack of self parking options anywhere around the hotel and basically that any and all parking must be handled through the valet at a charge of $18 a day. Wyndham Resorts and Hotels website mentioned NOTHING AT ALL about to lack of parking options for self parking and that all parking must be valet for $18 a day
The entire staff was warm and helpful. The hotel is fresh and clean, the bed comfortable. The restaurant provided a delicious, hot late nite snack of freshly cooked french fries the first night and a tasty Greek pasta salad on bed of fresh greens the second night. All was packed to take to my room after a long day waiting at the hospital. The shuttle to the hospital was a blessing.
The hotel is nice and very clean. It is downtown so not great walking distance to a ton of things. The hotel is surrounded by hospitals in terms in location. The hotel restaurant is closed down due to COVID (though its suppose to be a temporary thing) therefore they are offering a grab and go breakfast from 730a-11am. Its just your traditional continental breakfast. There is a microwave and full size fridge in the room. There is a shuttle that will take you within a 1 mile radius as well as to and from the hotel however be prepared to wait an hour or more to actually go somewhere utilizing the shuttle...again due to shortages from COVID. There is plenty of hand sanitizing stations throughout the entire hotel.The hotel also is only doing room service 3 days per week (as a result of COVID and shortages). The room offers many cable stations for viewing which is nice.
Nice hotel. Friendly staff. Clean and comfortable. Valet parking service available was helpful and easy. Continental breakfast was limited in offerings but good enough.
My family has stayed here several times over the past year. If you have business at Roswell Park, the location cant be beat! Service and amenities overall are fine for the price point. Grateful for staff accommodating late checkouts when our appointments run long. Also, shoutout to guest agent Randy for his first class hospitality! It truly makes a difference to the guest experience. While the breakfast offerings are nothing special, the overall value and convenience keep us coming back.
Check in had to be after 6 due to computer upgradeI had a procedure done at Roswell. Employees were slow on the new computer systemThe room was great, as usual.I am here with a caretaker in two separate rooms and they put us across the hall from each other.With the exception of the new computer system, it was great, as usual.
Positive: The people were friendly and helpful. Negative: The price for this hotel is ridiculous considering it was just a room. Nothing special at all about this room. It was nice. It was clean. It should be. No amenities. No parking without charges. No pool. No food. Nothing.
Our stay was wonderful and they provided amazing service
The hotel was absolutely perfect for my needs - great location, nice clean rooms, good parking options, and the staff were especially friendly and helpful. I had a great stay and will certainly return if Im there again.
Room was nice. Tub still had hair in it. Person at the front desk took 15 minutes just to look up my reservation and ask for my credit card and ID. Charged my card $188 when the room was $75. Overall not a great experience.
I stayed at the Wyndham Downtown for seven nights while my husband received treatment at Roswell. I would highly recommend this hotel to anyone. I really liked the convenience of the indoor walkway from the hotel to the hospital. The staff is amazing. Randy checked us in and did his absolute best to meet and even exceed all or needs. Love him!! Everyone was so kind, thoughtful, and informative. The meals we had at the restaurant were great. I recommend the steak sandwich!The room was quiet, spacious and the beds were very comfortable. The bathroom is large and well equipped. Loved the kitchenette!
My stay was nice but they told me they gave me the best rate since my granddaughter is in the nicu at oishei childrens hospital well that was a big fat lie I still paid 134.23 while regular is 139.00 plus tax then I used my husbands card to reserve it and when I checked in the last was rude and told me if I didnt have a card in my name I couldnt get room
Stayed again 4-7-2021,same excellent staff and rooms are clean and nice. Stayed here for a week recently 2-2020. Unexpected surgery. Staff was GREAT with understanding and caring about issues. Didnt know day to day when we were going to be in the hospital still or checking out. They accommodated us with our flexible unknown booking. Wonderful staff and very helpful with everything. Went out of their way many times to help....We used valet here after using Buffalo General valet who lost our key. Well worth the extra amount....UPDATED 2-2021 Stayed again for some surgery overnight. My family and i will keep returning as the rooms are clean and comfortable and the hotel is clean and in good repair. The staff... Is... GREAT! The main thing that keeps us coming back is how we are treated and the friendliness and caring shown by the staff. Female at the front desk during daytime is an example for all hotels to follow. Friendly, courteous and caring all the time. The shuttle driver and other front desk staff were also prompt and friendly. THE STAFF IS why we stay here every time. Thank you all. ******** 100 Stars **********
Positive: Nice and clean rooms. Negative: No free parking, rude valet parking attendant, when we complained at the front desk we were dismissed without any comments.
I stayed here 2 nights and would not recommend. The bed was terrible and you just sunk down in it, sink was clogged. The staff in the evening was great but the young lady in the day was rude and not very helpful.
Enjoyed my stay at the hotel. Rooms was spacious, beds were comfortable. You pay for your stay at the end of the visit which I thought was a little strange. I prefer to pay upfront. My only hesitation about staying here in the future is I have been unable to connect with someone regarding a lost item. Two phone messages left and reached out to them on social media with no response. A quick response letting me know if the item was found or not would have been appreciated.
Very nice front staff. Easy to do valet and they are super fast and efficient. Came to this hotel for a training. Training space is small and somewhat cramped. A larger room would have been a little more comfortable.
Very clean would definitely go back staff was awesome
My sister and myself stayed a weekend at this hotel and had a wonderful time at this hotel. It was perfect being on the Buffalo medical campus as we had a family member in the hospital. It was very easy to walk across the street to visit our father and in the evening time was very nice to take the shuttle to the local casino. The most enjoyable part of our stay was all of the staff!!!!!! We felt like we were part of their family from the moment we walked in the door from the moment we left. Everyone Who works there is so very friendly! Kevin at the front desk and Scott in the restaurant area were very pleasant and stopped to talk to us whenever they saw us. Plus everyone else at the front desk,restaurant,and housekeeping was always asking us how are we doing and do we need anything when they would see us. Food from the restaurant and drinks from the bar were absolutely wonderful! Great food and drinks made for a nice place to unwind after visiting in the hospital. Would definitely recommend this hotel to anyone staying in the area either just for a vacation or if visiting relatives who are in the hospital located on the campus. Thank you again to all of the great staff and looking forward to returning even if its just for a weekend getaway stay!!!
Great location to downtowneasy walking distance to restaurants & Shea theaterpleasant staff & nice hotel room
Arrived earlier today! Clean, large room. We have a full-size fridge to accommodate the food we brought. Our stay is just over a week. Eating out isnt always an option, so we are very happy with the mini kitchen
Stayed here while my mom was having surgery at Buffalo General. The staff was wonderful. They went above and beyond to make sure I was comfortable while I waited for her, because of Covid I wasnt allowed to stay with her. I would recommend this place 100%. Thank you.
This hotel was a mixed bag for us. On the positive side, the hotel staff was very friendly and helpful. Parking was easy across the street from the hotel. The room itself was nice, and mostly clean. On the other hand, the bed and pillows were not very comfortable, which is pretty much the two things we really wanted to use. We also found a very large spider on the bed itself, which needed to be removed.
Positive: Price Negative: Staff was not very friendly. Pay for valet parking and been charge 3 days when I just booked 2. Breakfast was grab and go many sweets nothing salty.
I had to stay here for 13 days, when my husband had surgery. The employees were very friendly and helpful. Especially Randy!! My room was comfy, roomy and quiet! The food was good too!! Will definitely stay here again!👍🏻👍🏻
Room was very spacious. We were delighted to find a large fridge in our room. Beds were comfy and bathroom was a good size. Would have been better if beds were queen sized instead of double (room 304).Just wanted to show our appreciation to the front desk staff. We had an emergency in the early hours of the morning (approx 12:30am) and they drove us to hospital via the shuttle (shuttle stops at 11:30pm). Once again we appreciate all your efforts and help regarding our situation.Highly recommend this hotel.
Excellent hotel experience. Beautifully appointed rooms, a lounge on my floor, and even the hallways were exceptional. The bed was very comfortable. I was able to get an incredible last minute rate WELL below their usual price, which meant I didnt mind paying for valet parking and dinner and a drink in the hotel restaurant. I would stay here again EVERY time Im in Buffalo if I could get the rate I had last week. Otherwise, Im staying elsewhere, unfortunately.
First off, I am laying on my comfortable bed after a LONG 22 hours of driving straight from Texas. I was greeted by the gentleman at the front desk who already had my reservation pulled up. I then went in to the bar with 15 minutes left before close. The bartender told me to take my time. There was no rush. He also gave me a solid rundown of the city and what to do. The valet driver came up to me as I was having a drink and brought my water from the front desk. He then told me how much he loved my truck. This place is amazing!
Not being familiar with this hotel chain I picked the Wyndham Garden Buffalo Downtown because of its close proximity to Buffalo General, where my mom was a patient at the Cardio Vascular Intensive Care Unit. I stayed at this location three times over the course of three weeks and I was very happy with the level of courtesy, professionalism and service I received. The rooms were clean and comfortable; the property and surrounding areas were extremely well maintained; and the staff made a very stressful situation bearable, especially Randy at the front desk, who always asked about my moms well being every time he saw. I live in NYC and will be returning to the Buffalo area several times over the next few months and I will DEFINITELY be staying at this location. Thanks so very much!
The cost is slightly too high, but the rooms are decent and the service is good. My biggest complaint is that there is not any free on-site parking, which I didnt see anywhere on the site and reviews I read. They do have valet parking, at $18/day, or you can pay to self park. That, and the bathrooms are a bit small. Otherwise, the rooms are very comfortable.
Had the pleasure of staying Wyndham Garden Buffalo Downtown while in town for a concert. The service was top notch and the staff incredibly friendly and helpful. The rooms were spacious and clean, restaurant served a delicious breakfast and they provided shuttle service to the theatre district for our concert. Thank you Randy for your great service and hospitality. Your service was above and beyond. Great to see professionalism at its best!
Awesome hotel A lot of space in the rooms and good chef. The bedroom consisted of fridge, cupboard, safe, microwave, TV, desk and more.but at night the fan turned on and woke us up. But all round great staff and a great stay.(great coffee!!!)
First room reeked of smoke. Hotel front desk was extremely friendly and understanding. In two minutes we got a new room. Nice accommodations. When I asked valet about walking in the area, he said they are not supposed to discourage people from walking on the neighborhood and he walks home. We chose the frde shuttle service , which was awesome, and went to a further restaurant. No free coffee in the morning. Night desk clerks were great!!!
Rooms are very beautiful, clean and spacious, all amenities were present, morning breakfast was very good, even we had to catch flight in morning so they served breakfast around 6am..very good, one manager was there i dont remember his name but he was so nice and gentle. staffs were good. for evening dinner and all in the city-hotel itself provide free cab service to go and come to the cafe/restaurant. overall we had wonderful experience. Thanks
Rooms are really big! Front desk is super friendly and helpful. The area is not great, boring and sketchy. The bar at the hotel is small.Finally, the aircon is noisy (seriously loud) and kept my partner and I up. I would steer clear of youre a light sleeper. All rooms are the same, according to the engineer...
Staff were very friendly and give you a warm cookie when you check in! The shuttle to/from the airport was $27, with a free shuttle around downtown. The rooms were comfortable and clean. The restaurant was pretty standard, modest beer selection.
My boyfriend and I recently spent a weekend at this hotel. The staff was surprisingly very friendly and helpful. Anything that we needed, the staff seemed eager to help out. Our only issue was with the parking. It was difficult for us to find a parking space near the hotel. Our room was spacious and clean.
I had found the hotel as it was in proximity to my business function. While they are currently under some construction, it has been a great stay. Excellent service by the shuttle driver, front desk, and restaurant. Nice room with all amenities. And I can never say no to a delicious cookie on entry.
We stay here often and are always impressed with the cleanliness of the rooms and the entire hotel.
Good location - located near all the hospitals so you feel safe as someone from out of town. They offer valet parking for $18 a day, which we felt was worth it. Yes, you can get cheaper parking somewhere else, but valet offers in and out privileges and you know your car is safe behind the hotel in their private lot. You just call down 5-10 mins before you need your vehicle, and they bring it right up to the front. They offer a free shuttle as well for those without a vehicle.The hotel was close enough to all the shopping and restaurants we wanted, so we were happy. It was quiet and clean, and the staff were super friendly and even helped us decide where to go for the best non-tourist trap place to eat (Bar-Bill).There was a little hiccup with our shower, but they quickly switched us to another room on the same floor and checked in to make sure everything was okay.I took a star away because they could offer more amenities, like complimentary breakfast and a pool. Overall, I highly recommend staying at Wyndham Garden Buffalo.
The rooms are immaculate. The service is superb. Everyone is very caring and goes above and beyond to make your stay pleasurable.
This was my second time staying due to seeing a family member in Buffalo General. Im so thankful to the hotel staff for going above and beyond during both of my stays. Randy and the others surely showed patience and kindness during a very difficult time. The cleanliness of the rooms, accommodating shuttle service and restaurant were excellent ! I will definitely recommend Wyndham Garden Buffalo Downtown to others! Thank you!
Our stay here was very pleasant and everything we hoped. We had easy access to the hospitals and very friendly staff. The rooms were very clean and the beds were very comfortable. Would definitely stay here again if I need to be in this area.
Randy and Mike, at the front desk, make you feel like youre coming home. They are terrific.The rooms are starting to show sign of repairs being needed.
Friendly staff, rooms were clean, easy parking a block away in the hospital garage (or valet).
A beautiful view of the dumpster. Bathroom sink cracked. But the room was better than the grand buffalo hotel.
Second time staying at this hotel. I was here back in 2016 when it was a Hilton Doubletree and had a great experience. I was hesitant to book here again because of brand loyalty, but Hilton HHonors points be dammed, I made a reservation. I could find hardly any noticeable differences besides new signage all around. On site restaurant and bar are still great, hotel was clean and comfortable. Slept like the dead for two nights. Staff was friendly and courteous. Only possible complaint would be that I need to spend $18 dollars a day for valet parking since there is no on-site parking lot.
My father had a medical emergency and my mom needed a place to stay for six weeks. The entire staff bent over backwards to make sure she had a room, was comfortable, and was very emotionally supportive for her. When your family is in trouble, to have total strangers start acting like family is a rare thing. These people are amazing. They would even give her grief when she tried to leave the hotel with out her cane (per my request) and the shuttle driver would drive her the 100 feet to the hospital door when it was clear she would struggle. I cannot express my gratitude to the staff. They are an amazing bunch of people.
Hotel is located right by the hospital area. Kinda a bit off of the downtown area, but they have a courtesy shuttle that will take you anywhere in downtown. Very quiet area. Very comfy beds. Was able to sleep in!! Ill come back.
We had a really great experience here. Friendly and professional front desk, very clean bathroom and room was comfortable and quite. Walking distance to the medical school, many hospitals and great restaurants in Allentown. Would definitely recommend!
Over all good experience. The staff were very friendly and glad to assist where we needed. The valet ($18 a night) service was prompt and had no hiccups with keys etc. The room was clean; fresh towels, clean bathroom and there was coffee/tea and water bottles and a mini fridge. The lotion and mini shampoo and conditioner smelled really delightful. There were charging ports in the lampshades next to the bed side. Only downside was how loud the wall ac/heater was. I am a light sleeper and anytime it kicked on it hummed really really loudly. I wasnt sure if it would be possible to switch it off because it was 31 degrees outside and figured I would rather be annoyed with sound than freezing my toes off.
The staff was friendly, same with the valet services. The hotel was clean and well placed. It was within walking distance to all of Roswell Park and within 20 minutes of the airport. Very convenient
Stay was ok other than a very rude person at the front desk upon your arrival to the hotel. Fire alarm went off in the early morning and no staff even bothered to come out and say it was ok to return to our rooms. Than after returning back to our room the cleaning personal decided to attempt to let them selfs into the room while I was sleeping thankfully I put the door stopper over or they would have just came right on in. Parking was a little costly, and I watched the person who dropped my vehicle off in the morning jump the curb with my brand new tires. All in all not really impressed with the hotel
The valet parked our car on the curb in a bush. The shower head didnt adjust and was stuck between settings, but the room was very clean, even on the second night of our stay. If it is all about location then cant go wrong here. But the service was ok.
The staff is great and the rooms are clean and just as described on their website. Its on walking distance of Allen st. The only interesting part of the area but lively after night hours, during the day its like a ghost town with only the homeless around asking for cash.There is no parking, no pool or entertainment of the kind so it makes you think if the money is worth I but I guess you pay for safety since its right in front of an hospital, so ideal if youre just passing by. 30 min drive from Niagara which is fine.
My family and I stayed here during our trip to Niagara Falls. It’s a newer hotel, not one that claims to be recently updated. It’s in close proximity to Niagara Falls. The drive over the bridge to the Falls was beyond beautiful. There’s plenty of restaurants within walking distance from the hotel which is located in a good area. Staff was great during check-in and checkout. I’d definitely stay again.
Had a very nice stay here for a business trip. The rooms are spacious and clean. Decor is new/updated. Fitness center was standard for a small hotel - two treadmills, two ellipticals, one stationary bike, and some free weights. Theres a nice library on the second floor if you want to get out of your room and have a place to meet with your travel companions other than the lobby. Front desk staff were friendly. Hotel is centrally located near the downtown Buffalo hospitals, and a bit of a walk to local restaurants on Allen St. Overall nice place and good location, would definitely stay again.
We stayed at this hotel so we could attend an event at the Keybank Center. Due to some unforeseen circumstances, we had a late start to our trip and did not arrive until 1 hour before the concert was due to start. Randy, who was on the check-ins desk when we arrived, quickly figured out why we were there. He told us of several options to arrive at our destination, and we chose to go by cab. He asked if we minded sharing, to get us there quicker. We agreed, and the other couple agreed, and so he called us a cab and told us that they would be there in 5 minutes. It didnt feel anywhere close to 5 minutes, but he was already on the phone asking where they were. In the midst of this, there were several other customers taking the shuttle, and he was helping them also. Even though he was taking care of several other customers, he made every one of us feel like we were the most important. Neither the other customers who agreed to share with us nor us ever once said any negative word at all, Randy took over our issue with aplomb and authority, and soon had us on a shuttle to take us to the event. When we came back to our room, it was spotless and roomy, and those clean and crisp yet SOFT sheets were just what we needed! We came back too late for room service, and it seems Buffalo rolls up its sidewalks at 11 but the Wyndham has an awesome little convenience room with sandwiches, cheese and crackers, beer and wine, and all sorts of goodies to save the day. Our room was the quietest hotel room I have ever stayed in. We never heard anyone coming down the hall, or any noise from either of our adjoining rooms. In the morning, we went into the in-hotel restaurant for breakfast. Jessica was our waitress, and she was very friendly and personable. She told us to choose where we wanted to sit, and immediately came over to wipe down our table for us, and dry it afterwards. We ordered the omelets...fast, speedy, and well over an inch thick! And the price, for what we ordered, was extremely reasonable. All in all, a fantastic place to stay! We showed up in Carhartts and were quite clearly part of the working class, yet this hotel treated us like visiting royalty. And then we find out we had a free upgrade to a larger room....! Any other hotel would have pointed this out the moment we walked in. This place.... again, we felt like visiting royalty. Randy and Jessica were absolutely wonderful!!! Everybody we dealt with was great, but those two were really awesome! Valet parking (we drive a HUGE pickup truck) and to-the -door service.... Parking was not free, but a bargain compared to trying to find a place to park a way oversized pickup truck (Dodge 2500 with heave duty shocks, full size cab and full size bed.) I highly recommend this hotel to anyone staying in Buffalo, and I know that next time I travel to Buffalo for an event, THIS is where I will be staying. Thank you, Wyndham Garden Buffalo Downtown, for making my trip memorable for all the best reasons!
Rooms are spacious, modern, and have nice decor. More affordable than the hotels in Niagara.
Nice hotel, the room was clean and the gay at the desk was very helpful. Breakfast to grab and go sounds well but I miss the time having my coffee and more than one muffin gathering at the table.
Rooms could be updated. Its actually right across the street from the hospitals so during covid when I was staying there it was basically quarantined off and the road it was on was not open to traffic. When I booked the room there was absolutely no warning of this at all I thought that should be a main warning by staying here it seems one would more likely be exposed
Room was fine. Room was clean, good desk, reasonably comfortable bed. Ac worked. Internet access was easy and effective. Bathroom was fine. Shower had enough pressure and was hot. A plus was the bar w decent selection. Overall service was good
Clean and comfortable quiet and accessible. Parking directly across the street which is covered. Shuttle service available. Rooms were very nest and amenities were what you would expect. The only lying complaint is that the entrance is a bit small considering the amount of traffic in the area, but no big deal.
The hotel was very nice. We are staying again tonight- they were able to get us a room when my father was flown in from our campsite on vacation to buffalo general hospital. It was very convenient because it was within walking distance to the hospital.
Just excellent customer service..... Just like Vegas at the new New York hotel.... One problem breakfast is not complimentary... Its a payed menu.My room was clean bright wonderful bathroom and I had a great roomThe Christmas Tree in the front lobby just amazing.i will be back in the future
TL;DR: Cockroach problem exacerbated by woefully incompetent and rude service.Let me preface this by saying that I do not usually write negative reviews. Customers can be unreasonable and often exaggerate. However, I assure you, the following is all true.My stay at the Wyndham Garden Buffalo Downtown was scheduled for 3 nights. The stay was actually quite pleasant for the first two nights. On the morning after the third night I woke up in preparation to freshen up, pack, and check out. I turned on my bedside lamp and froze. There was a large cockroach right next to where my hand was (near the lamp switch). I was immediately sick to my stomach. How long had that thing been crawling around my room? Around my bed while I was asleep? How many were there hiding in dark corners?After I got over my initial shock I took a picture, because I was worried of not being believed. The cockroach soon skittered into darkness and obscurity behind the bed. I know that this hotel is not a 5-star hotel, but I dont think it is unreasonable to expect a 3-star hotel not to best infested with roaches (especially one that charged $280/night).After that, I packed up immediately and in a hurry. I didnt bother to take a shower - I just wanted to leave.When I arrived at the check-out counter there was no one else in the lobby and a lone employee working the front desk. He asked for my keycards and my room number and told me I could leave. He did not ask me how my stay was, which would usually be fine if it werent for the fact that my entire stay had just been ruined by this cockroach. So, I just told him directly - there was a cockroach in my room and I was upset. I was not looking for any benefit or room upgrades (as some people might when they complain at a hotel). I was checked out. My bags were packed. I just wanted to be taken seriously and treated like a human being. Even a mild sorry this negatively impacted your experience with us would have sufficed. I guess I expected too much.The desk clerk barely looked up from what he was doing and simply said mmhm, well look into it. End of conversation. Good bye. Dismissed. Four and a half words and not a glance. I can only conclude one of two things from this non-response: (1) the hotel was fully aware of this roach problem and this was not new information; and/or (2) me and my concern/experience were not worth taking seriously. Either way, horrible.I sat down quietly for a few minutes processing this interaction. I decided to approach the clerk again and express that I did not feel like his response adequately addressed my concerns. I told him if he did not believe me I could show him the pictures. He responded, I already told you wed look into it. But he did look at me this time, but only to facially express that I was being a nuisance.If this were a restaurant, and a customer just told you they found a cockroach at the bottom of their soup, would the adequate response be, mmhmm, well look into it. goodbye?Since he was not being very helpful, I asked to speak to a supervisor. He claimed he was the supervisor and would not get anyone else for me. I asked for his name and he refused to disclose it. That cowardice speaks for itself. Since I dont know his name, I can only say that he has shoulder-length hair and wears glasses. If you ever have the misfortune of staying at this hotel, at least save yourself some further suffering by avoiding this man. Unless of course you enjoy feeling like garbage. If this man truly is in management, well, I guess this only further reflects on the quality of Wyndham properties at all levels.Altogether it was a rather surreal experience. Kafka-esque even. I woke up and saw a roach, but if I didnt know any better, Id have thought the roach was me.p.s. cant seem to attach a photo of the roach here, but I plan on posting this on other review sites and attach it to those.
We stayed at Double Tree and we simply had an amazing stay. The man at the front desk (bald older man) offered us a medical discount that we didnt know about( we had a family member at Buffalo General). They also offer a free shuttle to take us downtown at no extra cost. Oh and they have the best cookies I ever tasted
I am currently staying here for my anniversary and all I can say is I am blown away at how amazing the customer service is. Everyone that works here is so kind and accommodating. I have never stayed at a hotel that has treated me so wonderfully. The hotel is also so clean and beautiful in side very updated. I would recommend this hotel to everyone and I will forsure be staying here again for any staycations I want to take. If I could give them 10 stars I would.
DON’T GO!! my friend and I stayed here for a a concert that was being held that evening. First of all no parking. But I’m theres valet and shuttles. Although being that it was the dead of winter didn’t help matters in that respect. So we came back to the concert very late. My friend woke me because next door it sounded like a full fledged party going on at 3am!!! We tried waiting it out for another half an hour before I finally took a stand and called down to front desk... 3 times! The front desk (whatever he was) NIGEL said he would go up and speak to them which never happened. Finally by about 4:30 we decided enough was enough. We got dressed and confronted the front desk. NIGEL sat passively as I explained the situation yet a 4th time and asked for the money to be refunded back to my friends card. He said he was unable to do this. I asked for a manager. He stated that he was it until morning. When I stated that the police needed to be contacted if he would not deal with the noise issue he said something to the time of “have fun with that” with a smirk! We left and stayed at a great last minute accommodation for the remained of our trip. When I called and spoke to a general manager in the morning she stated that she was surprised. That it was unlike NIGEL to act in that manor. I explained the situation and went back and forth between the hotel and the booking site that I reserved on trying to get a refund. The manager called back not too long after stating that the HOTEL was going to go ahead and comp is for that night. This never happened to this day. I have emailed her with no further responses. I wash my hands of the situation. I just hope that this hotel cleans house as far as staff if they can’t control partying guests.
Hotel and staff were EXCELLENT ! Very caring and attentive in all areas. Here for medical purposes .Parking is VALET only , no problem, vehicle available anytime you request it. Their restaurant was very good with attentive staff, rooms very clean and in order. Would return, inside connecting corridors well marked to ROSWELL PARK and BUFFALO GENERAL Hospitals !
Wish we had gotten in earlier to enjoy more of the amenities. Clean, comfortable, amazing room. Was a little surprised that for the price of the room that there was not a complimentary breakfast.
Clean and quiet. The front desk was helpful. The only thing that I was disappointed with was there is no parking lot. You have the following options valet for $18 a day, park on the street until 8am,or park in a lot that was close by. I chose to valet.
The rooms were nice and the beds were comfortable. The only big problem was that the air conditioner in the room did not work very well. The restaurant and bar in the hotel were good also and the staff were nice and responsive.
Room was spacious and clean. The staff was amazing! I was there for a consult at Roswell Park and when that was done, the lady working that day asked me how I made out. She was genuine and caring. Good location to the RPCI and downtown! Wvwryone was ver accommodating!! Thank you!!
Very nice place. We were greeted with cookies from the front desk on our arrival. Rooms were clean presented nicely. There was a 24 hour gym on-site as well.
Staff is very helpful and very nice, also very accommodating to your needs.
WORST STAY EVER!!!!!!! We were there because my twins were 3 mo. Premature and in childrens hospital. I just got discharged but had to deliver breast milk. The hotel wouldnt let me get valet parking without cash, Im cut from side to side and not allowed to walk. The tub didnt work, they did nothing. The man in the room next to ours blasted the tv til 2am while I had a 1 year old in the room who couldnt sleep, and they did nothing. The next morning we were refused breakfast, saying we couldnt put it on my room card which I set up the day before. The woman working the front desk this morning was the most ignorant, nasty, rudest person I have ever met. I had my 2 children with me and she was yelling at us telling us thats not the way things work around here. We asked to speak to a GM or owner and she claimed she was both and that she was firing Mike and Randy from the day before for setting that up. My mother called to get us breakfast billed to her and this woman cussed her out and hung up on her. Never in my life have I ever been treated so badly especially when Im going through alot right now. We even requested a refund and they said the would get back to us in a week.
My family and I enjoyed staying in the Wyndham Garden, housekeepers was so diligent. The facilities of the fitness Center are very new and good. We love staying here.
Comfortable and comforting while at Roswell or BGH. Staff is awesome as always. Clean comfortable rooms. Great covid precautions.
Rooms are always clean and well maintained and the staff is always friendly and helpful. Have not always had the best experience is at the hotel restaurant though. And excellent location if you are treating at one of the connected hospitals
This is the best hotel Ive ever stayed in. First, they give both of you a WARM chocolate chip cookie when checked in. Oh my gosh, so good. We were there for a bike trip around Niagara - there were 11 of us and we ALL felt the same way about this amazing hotel.In particular, Danny and Randy. Randy was extremely friendly, attentive, made things happen. He was a wealth of information. Danny, the driver who took us to restaurants, to our excursions, picked us up and was an amazing tour guide! Another wealth of information.The partender was great too - wish I could remember his name...It was a full name, not a nickname. James? Steven? Cant remember. But he was awesome...
Room was nice. most of the staff was very friendly. fair warning you either have to pay $18 per day for valet parking or find a spot in a nearby parking garage which you have to pay every time to exit.
Blue Hill NYC is always excellent. The food is interesting and delicious. (I have never been impressed by a squash before.) The service is world-class from the moment you walk in until the moment you leave. The wine selection is great; the drinks are too.
The room is great but the price was $60 ($189) more than that displaying online ($129). They knew we arrived late and they decided to charge more than usual. Not recommended if you are in a hurry.
Doubletree Crew at High St are very friendly, accommodating and informative. Definitely will go back someday!Im giving this hotel a 4 starsOnly cons I would like to share1. Paper thin walls. Can hear easily hear noises2. No pool. ( This is not really an essential part on our trip but it would be nice to have that option)
Randy was the consummate professional! He was accommodating, respectful, knowledgeable, and highly efficient with a great sense of humor!! In fact, everyone treated our party of 9 who came for a BSU graduation with respect, dignity, and high level hospitality.The. beds were so comfortable, room was clean, valet parking timely, watched great Showtime movies, the breakfast bar was delicious, and the price was very economical for that level of cleanliness and service. Wyndham Gardens Downtown is a great place to stay whenever you come to Buffalo!! Thank you Randy and crew!!!Tracey Sabree
This hotel was amazing. The rate for me was very low as I was having surgery for cancer. We walked right into the hospital. Staff was great. It was an amazing experience. So convenient for my family..
I loved the complimentary hot wings on my pillow were a nice touch but the sauce stained my pillow. A balmy 11 degrees out made it far more cooling then the included bleu cheese for the pillow wings. I rate the rooms as extra spicy but would request a crisper side of celery next time.
Staff is just great. Rooms are very nice. Reasonably priced. Everyone goes out of their way to make you feel welcome
Front deskman Randy what a star! From his kindness with the intial greet to getting us fully checked in quickly! A++ I have never stayed with Wyndham and will be back! Randy even called us after a few mintues of entering the room just to make sure we liked it and if we needed anything at all! Awesome! Thank you!
Arrived & recieved the wrong room with someone already in it. Was given another room & was accomadated with free breakfast! Great room service & the food was good. Clean, nice & the cookies are a must!
Im on visit to Niagara stayed in this hotel for a night which is biggest nightmare. Rooms arent clean, Carpet is gummy and wet, No coffee cups, bedsheets smells pissed. And yes main important thing here is the staff of front desk are very rude, they dont like customers coming its looking.Not only this Doubletree Ill never visit to any of this hotels and franchise.
Absolutely loved this place! All the staff members were wonderful, the shuttle was a wonderful unexpected perk! We had a lovely stay
The hotel is great but the food at the restaurant is virtually inedible. The club sandwich was extremely bitter. The nachos used processed cheese slices and arrived cold. The manager was very rude and condescending to deal with.
Clean, comfortable rooms. Located within 100yds of Buffalo General Hospital. Making it extremely convenient to come and go from the hospital. Breakfast is offered in the lounge , as well as other meals.
The hotel staff was friendly and helpful. Nice clean room and not a bad location. Only complain is the parking; either pay for hotel valet parking or pay for a public garage parking.
All staff was extremly friendly and helpful. Randy was awesome very helpful! Great happy hour and the complimentary shuttle was a huge high light of the stay!
Rooms are super clean and the staff was all around pleasant. First time here and will be hard to sway from leaving to another hotel in the area. Only thing is there is some construction happening in the area.
Nice area! Surprised me, being that I’m from Buffalo but have never stayed in a hotel as a visitor! Very clean!
Every time you flushed the toilet there was a terrible sound!
This hotel is so great!! Randy (along with all the other staff) is so AMAZING! He gave us good tips of where to eat and what to do around the area. Thanks, yall!
I work at one of the hospitals nearby and have an hour lunch break. I like to come eat at Carltons sometimes because the food is tastier than what you can get at a hospital cafeteria or most of the lunch spots in the immediate area. Also Ive never had a problem with being back late from lunch, so thats a huge factor when picking a place to eat for lunch.
A solid choice for a Buffalo Hotel - by price, comfort, value, location and most of all, staff. They have access to a gym, a courtesy shuttle taking us around the city, and some incredibly accommodating staff. Hats go off to Wendy at the front. Thank you DTfor a great stay
The service at the front desk was friendly and accommodated everything we needed. The valet was quick and easy. Overall very pleased with our stay.
Two nights before our stay we called and were told that we had two connecting room on the same floor. Upon arrival, we were told that the person in one of the rooms extended their stay so we would have rooms four floors apart. The rooms were nice but that was unfortunate.
Excellent. Staff is great- Randy, Mike, and Alex are super nice. The resturants a bit slow though so be prepared to wait. Its attched to Roswell and acriss the other steet from Buff general and gates vascular.
Pretty nice hotel. The rooms are nice and the proximity to the hospital is perfect. The neighborhood in that area is not great but it still has a lot to offer.
Wish i had known they were doing renovations prior to my reservation. I was never notified of the construction and i only realized once my gf and i were in the elevator, where we noticed a sign stating the 3rd floor was closed to to remodelling. We thought no problem, we are on the 2nd, no huge deal. With this said why would you allow construction to take place anywhere else but the 3rd floor? I ask this because myy gf and i were woken up promptly at 730am Friday am to the sounds of individuals in the halls, not guests just passing by, but continuous chatter directly in front of our door. I woke to see what was going on when i realized they were c9 struction workers prepping to start their day. Then as soon as the clock turned to 8am, the sounds of power tools commence, grinding/cutting, etc. I completley understand the need for upgrades and a fresh new look. The least that could have been done is prior notice, is all i am saying. My gf and i went for a peaceful retreat and is was anything but. Had i known i could have made other arrangements.
Me and a co-worker went to this establishment for a drink after work. The bartender had a very nasty demeanor we asked for low ice so he flung some of it out of the cup and proceeded to tell us that you wont be getting any more liquor and we told him we know that we would just like less ice.
Clean, reasonable price, and very convenient to Allentown by foot and and downtown or Elmwood by short drive or long walk.
Great room, but breakfast did not cater for milk or egg allergies and breakfast room not cosy at all. Not close to nightlife but within walking distance to famous Anchor Bar and beautiful Allentown.
I actually posted this under double tree but is now wyndham gardens. Had procedures done at buffalo general and they gave a good discount staying there if you have things going on at the hospital. Plus can park in the ramp for 20 bucks and come and go as you need to! Great experience
Downtown, reasonably priced with decent breakfast and food available. Staff are very pleasant. Unfortunately no parking either valet parking service which is expensive or park across the street which isnt cheap either (valet $18, park yourself $8)
Really enjoyed our stay here, staff was friendly and helpful. Manager Randy helped with everything from arranging a shuttle to helping us log on to Wi-Fi.
My brother and I stayed the night as he was running the Buffalo Marathon. Staff was incredibly helpful and welcoming. Room was very clean. Overall great experience.
Arrived on October 22, 2015. Pool not in good shape but you can drive to the airport and use the pool at there sister hotel. Oh well will just do my workout in the gym. But guess what, no gym! Its closed for reservations. What a 2nd rate hotel at a premium rate price!No option for gym! I honk I should tell the front desk that my credit card is under renovations and cant be used now!
If you book online, they will not honor the price that you were quoted when you made the reservation. I ended up having to pay $50.00 more. The room was just OK for $200.00 for one night. I will never go back.
My frist time at this Hotel, I only stayed one night 8/4/2017, to see Mary J at Sheas,free Shuttle to & from the show,I did tip,I had to, The Hotel was very clean and the staff were very Pleasant and Helpful, Yes,I would stay there again!
Very nice and clean room, and staff was flexible to move us to a different room. Would have liked better breakfast options.
Positive: Room smelly bad service don¿t Negative: Bad Customer Sevice
The location was great. Only 2 blocks from the main area. The room was really nice, my only problem was that the beds were really small for double beds.
Nice, clean, updated and the rooms are pretty large and tend to come with a full refrigerator and a wet barish area.Always feel free to reach out to me on Twitter @joerazz
Nice hotel. Used to be a DoubleTree. Attached to a hospital. Staff is over the top friendly and helpful. Totally recommend.
Always stay here when in Buffalo, when we wanted to take in a movie on a rainy night, they drove us there and picked us up after the movie. Indoor connection to Roswell Park was nice. Helpful staff, clean room, treadmill and weight machine. Was connected to Au Bon Pain for a quick breakfast or lunch.
The reason my family was there ended up as being for a sad reason. The general manager was really caring. The staff was very nice. Food was great.
Great hotel. Great happy hour downstairs off the lobby. Great price. We will be going again.
I was there for a professional development day. I did not interact with the hotel staff at all, so I am unable to comment.From the looks of things, it is a wonderful place.
I stay in ALOT of hotels.I have spent a great deal of time in places like Disney resorts,Universal Resorts,beach resorts.I have stayed here a few times in the last 7 years and there is no comparison to the staff here.They are by far the most professional and courteous staff I have ever encountered.They go above and beyond for guests.I would give 10 stars if I could.
Rooms/food/wait staff were nice, but the toilet seat was dirty. Not the nicest, but location was convenient for access to the med center.
Tree hotel was clean. The staff was personable and efficient. The room was spacious and the bed was comfortable. The bathroom was tiny.
Had a pleasant stay here. Loved the cookies they served me when I entered. This place is close to a few restaurants and bars around.
Excellent. Very clean place. The staff were the great.
Excellent and modern hotel with the front desk being exceptional. The front desk manager was truly the best Ive encountered.
Room is spacious. Bathroom is kind of out dated. But the breakfast is fascinating! Love their omelet !
Positive: Staff was very kind Negative: Breakfast was sub par
Room was nice but some of the workers are not cause of your skin color or is it how u dress or look what is it i think some of the workers need to be checked if your skin color not right u not right i will never ever say here anymore
Comfy and quiet. Even on game day.
Just stopped in for a bite to eat for breakfast. The service was a bit slow, but kind and courteous. The food was great and the coffee was from a local roaster. So good!
Very great Service! Randy is one of the managers and hes awesome!! The restaurant and bar staff could use some work though
Nice staff, even called to check if everything was ok with the room. Room was clean and fresh.
Great food, friendly staff, clean, modern rooms. What else can I say, should be a 4 star ⭐⭐⭐⭐
Slow service. Sat down and waited 25 minutes before waitress took our order. Had to get our food to go because we were on a lunch break. Bad experience overall and would not recommend the restaurant.
Very convenient for cancer patients and family. Best choice to use because its attached to Roswell Park Comprehensive Cancer Center.
Friendly receptionist, warm welcome. Spacious rooms. Doing some renovations but still alright.
Good place for overnight stay. Have both valet parking ($18) and self parking ($4 per time). Room is very clean.
Great service and food. Shuttle service was a bit wonky but they were more than accommodating. Would stay there again.
Love it! Clean, tidy, nice staff. Only problem is parking, either valet at the hotel or paid parking around the hotel
Very pleasant stay. Room was clean and comfortable. Staff is pleasant and very accommodating.
I liked it. Not really Central to much but the staff is very good and the shuttle will take you almost anywhere
They let us check in early, was awesome after long flight. Great bed!
Friendly staff and comfortable stay
I had such a nice time there. People at the front desk are very friendly specialy Jean and Randy, thay make my stay very cosy and plesant
Great rooms, great staff, good location, restaurant sucks, but there is food about a 10 minute walk away. Try Colter Bay for food, it pretty great there.
Great staff. A library on the second floor, a bit unusual but great to get work done. Across the street from medical center. Walking distance from Wing spot.
Warm cookies on arrival, prompt service when my door card didnt work (which was not their fault anyway -- my friend deadbolted the door), and friendly staff, clean room, bathroom, and lobby.
Found dirty socks in one of the beds when we went to go to sleep. Staff moved us to a different room, but it was still pretty disgusting.
The room we were in was fine but for a hotel not to have parking seems ridiculous to me.
Comfortable stay except that parking is not attached to the hotel and is about a 1 minute drive or 3 minute walk away from hotel lobby.
Stayed for the hockey game. Service was good and the shuttle they had helped us get around easily.
Great Experience. Clean and friendly considered staying in town longer because it was that comfortable.
The service is good. Hotel is clean and affordable. 5 star.
The valet was very nice and the people running the desk even remembered my name. Overall a great experience.
Loving our extended stay!
On street parking is annoying. Opt for the valet service, its worth it to not try and find a spot. Great value for the price.
The greatest place Ive ever experienced
Not to bad of a room they are pretty clean parking sucks though
Ok ok place to stay. Rooms and ambience is very old. Good think is we can park(paid) across the road.
The continental breakfast is awesome. No free parking but you can park on street overnight free of charge until 8am.
Room was spacious, clean and modern. The staff was very friendly and helpful
Stayed a few times. Always clean and never had a problem. I would recommend .
Beautiful hotel, conveniently located to highway ,rooms clean , staff very helpful and friendly!!! I would recommend
Total reviews rating
199 Reviews for Wyndham Garden Buffalo Downtown 2023:
Review №1
2022-04-17I have stayed at much more extravagant hotels in the past, but cleanliness is definitely not an issue at this place! The hotel itself would be 3-4 stars. But the staff truly make it 5 stars and above. Randy at the front desk, and all of his associates take pride in customer satisfaction. Everyone is treated like family, and they are knowledgeable and eager to assist with any questions or info about the local area. The shuttle service they offer is also fantastic, and all of the drivers are prompt, courteous, and professional. What a fantastic experience! Wish every hotel was run with such valuable employees!
Review №2
2022-04-12Positive: I loved the free shuttle to downtown. Parking has a fee but more than worth it with the shuttle. Our drivers Paul and Stefano were great. It was fast and reliable. I will stay here again just for the shuttle it is a great amenity. Negative: No we loved our whole experience. The restaurant was closed due to covid so 8 would love to have breakfast there next time.
Review №3
2022-07-10Great place to stay. Friendly staff. Parking can be a challenge. They have a shuttle (minivan) that will carry you anywhere within reason and come pick you up. Driver super friendly and knowledgeable. Rooms were good except bathroom. You could shower, use the toilet, and brush your teeth at the same time. Super small. Everything else pretty good.
Review №4
2022-01-04Positive: I thought the staff were top-notch! The room was also fully worth the price but the staff is what made the stay even better. Negative: One tiny gripe I had was the price for parking. I wish it had been stated upfront a little more clear prior to us booking the room.
Review №5
2022-07-08The staff is very nice and professional, the rooms are lovely and they have the most comfortable bed and pillows Ive ever slept on. The location is wonderful too, lots in the area to do/see.
Review №6
2022-05-12We stayed at the Wyndham during a conference. The staff was incredibly friendly and went above and beyond to be helpful. Absolutely exceptional customer service to make our stay comfortable. We will visit this hotel again!
Review №7
2022-05-01Clean, pleasant and well-located with really nice employees. Very happy with our stay, thank you to the very helpful front-desk staff.
Review №8
2022-04-15Excellent staff, clean rooms and great service. The staff was really very good. Guided us to the good resturants and locations to visit.
Review №9
2022-03-25I dont know who hires or trains this staff but this place is a mess. They dont understand the difference between extending a stay and moving a stay. I think the front desk staff should start with some basic English language lessons. Or any language lessons, I cant imagine any of the other ones on earth would have faired better. Took me 10 minutes to get this guy to write an email down correctly. If you LOVE headaches in travel, stay here for sure. Dump.
Review №10
2022-03-16Positive: Great location, clean. Most staff were courteous and professional Negative: Valet parking was not included and I was not aware upon booking