Categories


Phone: +1 800-883-4593
Site: https://www.xpo.com/
Opening hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
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Total reviews rating 4.3

199 Reviews for XPO Logistics-Home Delivery 2023:

Review №1

2022-01-18

You could tell they wanted to get everything done asap, but damn it was flawless, delivered a washing machine and took the old one, super efficient with their time, had half inch on each side to spare when removing the old one through the laundry room door and basement door, they touched nothing, i was fascinated (not even finished walls so it wouldnt have mattered if they did) they were in and out faster than the amount of time it took me to write this review (delivered new washer, removed old, no install). Excellent delivery service, kinda wish I bought the install just so I could see how fast they tear everything apart and hook it up

Review №2

2022-04-15

Flawless and delivery was done with care. Call ahead was appreciated so we were able to secure the dogs. Both males were professional, personable and very pleasant. Informative of product, which led me to ask if they worked for the delivery company or company I bought from. They said they were trained on product. Well done. I couldnt ask or expect any more. Thank you.

Review №3

2022-08-06

The company changed my delivery day, the night before the originally scheduled day to the day after that. That part was a bit annoying, but I live in the middle of nowhere so its understandable it wasnt worth driving out to me unless they were coming to make other deliveries too.The drivers didnt call half an hour before arrival, but they did get here at about the mid-point of the three-hour delivery window. They were very professional and courteous, and moved a very large, very heavy package into our house as was agreed to. I am happy with the service.

Review №4

2022-07-28

I just got my washer delivery today and the two Indian gentlemen were very nice. I especially liked the taller gentleman. He was very attentive, helpful, friendly and nice. He really helped me with moving my dryer around to fit the washer and reattach my dryer. XPO should be glad to have such a wonderful hard working employee.

Review №5

2022-08-01

Larry and Patrick were so very professional, courteous, friendly, cheerful, upbeat, kind, skillful, and prompt! They did a fantastic job! It is always nice when people are not only skillful and professional but are also kind and cheerful! We were very pleased and comfortable with their work - and they worked very quickly too!

Review №6

2022-07-30

The two men that delivered our electric range were just great. They were extremely careful bringing it in and making sure the appliance wasnt damaged. This was very important as the first range delivered by another company was badly damaged in shipping and had to returned.I highly recommend this company.Thank you.

Review №7

2022-03-10

Purchased a mattress through Amazon and shipped via XPO. I set up a delivery date with them and then the morning of the delivery, their computer calls trying to set up a new date. This has happened seven times so far.I have set up the delivery with an actual person on the phone four times and they still refuse to make the delivery. Twice now, I have worked with an Amazon rep on a three way call with XPO and am told they will red flag the account for manager review. XPO told the Amazon rep they will have somebody personally contact me and that has not happened. During this whole process, XPO is reporting to Amazon that I am the person cancelling and rescheduling. I have tried everything I can to talk to somebody from the Buffalo warehouse, where the mattress is, in order to figure out why this is happening and what we could do to fix this problem but apparently customers cannot contact them and can only deal with the 1-800 helpline that is located somewhere on the west coast.I was forced to switch to threshold service so they can drop it off without a signature. I already lost one days pay waiting for them and cannot afford to lose more. I cannot imagine taking off every day that it was scheduled for. I would loose my job. I am so worried now that it will show up damaged.Their helpline is terrible. Representatives dont know why this keeps happening and tell me they cannot do anything besides set up a new delivery date. The representatives are difficult to understand on the phone and my call is either dropped or I am hung up on at least once if not twice per day during the past week of daily calls. There is literally nobody at XPO who is willing or capable of helping me solve THEIR problem in making the delivery. I filled a report with the BBB for assistance.

Review №8

2022-07-26

Terrible service. Received a text day before saying a certain time frame to deliver which suddenly changed the day after. New time frame between 3-7pm . I am home at 245 pm. I receive a text that I am up next . Text received at 230 pm. So that means they will be there at 3 pm. At 255 pm I check the status and it has an exclamation mark. I quickly call and they tell me the driver marked me as “not home “ and they are returning to facility . No one showed up. No one called. I want to report this to the better business bureau as fraud. I cancelled appointments and made myself available to be there for the drop off and this company treated me like garbage.

Review №9

2022-07-07

Excellent communication and service. Mattress delivery. Received a text the evening before with 4 hour window. Delivery was at the beginning of the window, so we were lucky. Drivers called 20-25 min before arrival. Delivery was courteous and respectful of property

Review №10

2022-03-03

We received our peloton bike and tread today. The delivery men were on time, respectful, took off their shoes each and every time they walked in and were efficient. They made sure I was happy with everything before they left and explained the set up process for both the bike and tread. Thank you!

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