ZAGG Staten Island in Staten Island
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Staten Island, Richmond County, New York, US
Site: https://www.zaggfranchise.com/st...
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
Once again Ariel is always friendly and takes her time to assist you. She does an amazing job and has great customer service skills.
She had me out of there in minutes very happy with the expertise zagg is the best thing I ever did Im in and out in about 5 mins no matter how damaged my screen cover is. minor or major they always exchange it with no problems
Employee was kind and knowledgeable. Apologized for my long wait, which obviously wasn’t her fault. All in all a good transaction.
Alvin was simply amazing, he was very professional & quick on changing my screen protector. ZAGG is definitely the way to go!!!!
Ariel is a wonderful person and fantastic worker here, deserves immense credit for her buzzing personality and quick work
Ariel is amazing it’s hard to find the customer service she provides in these times. Thank you so much!
The customer service was great and fast . Took her time as well as being super friendly .
Great customer service!!! Will definitely always buy their products.
Sharon was lovely and helpful i arrived very late practically closing time and she replaced my screen very quickly and on point with no hesitation. Fully centered on the screen. No complaints at all.
Great experience she did a great job very nice and friendly .
Ariel was great, took her time and didnt rush.
Ariel was great. She was friendly, polite and was able to fix my phone! excellent!!
Love Staten Island Zagg! I’ve been getting my screen protectors there since I had the iPhone 7 Plus!
Great experience today with ZAGG in the SI Mall. Thank you Sharon for being such a pro! If you have a cracked phone screen, go see them.
She was amazing and super down to earth and helpful.
Sharon was an excellent help she took care of my phone and gave me information about the protector I was getting for my phone and helpful advice for when I need to come get my screen fixed I always go back to zagg whenever I need to the protectors or a fixed screen they are always so kind and helpful.
Alvin was great. Very helpful. I recommend using Zagg at the staten island mall.
Amazing service, fast and reliable, this is my about 5th time using them. Highly recommend them
Very professional and kind I will definitely go back John Bologna
I walked up, asked for a screen protector replacement and was took care of immediately. Very friendly staff and I was in and out in less than 5 minutes. They replace the screen right in front of you so there’s no worries about funny business. My replacement was only 10 dollars as well. Very affordable replacements
I’ve been going to the Zagg stand in the SI Mall for what must be years now. It used to be, if you got one of their screen protectors, they’d ask you to come back for it—and then you’d have to be extremely gentle with it for 12 or 24 hours. Now, they work SO fast, one employee rung me up while the other worked on the screen, and was done before the transaction was even completed. Professional, personable, extremely quick and quality. Plus, you just cannot go wrong with their warranty pricing. Worth every cent, every time. Will always be my first choice for cell phone protection and am happy to refer anyone in need.
I went to zagg on Sunday at the Staten Island Mall to ask questions about my phone and a young lady name Ariel was so sweet and Polite. I really enjoyed speaking to her , cause she knew wat she was talking about my phone . She always has a smile on her face when I see her and she’s always helping her costumers .The costumers seems to be Satisfied with her work. I am recommending my friends and family to go to her. Thank you Ariel for your cheerful face and voice and your work. Sorry it took so long for me to post .
Great customer service, quick and easy, no trouble given and the workers are very nice and friendly to deal with. Great experience.
Nice workers to help you out always very nice.
Brittany is very helpful and knowledgeable. She was very sweet and personable. Great protector for phone with a warranty of only$10 to replace for as long as you have that model phone. Made sense after purchasing multiple screen protector from Amazon. Thank you!
Ariel was wonderful! Very knowledgeable and friendly. She put my screen protector on with no problem!
The young lady that helped me was very nice and attentive. I was done in 5 minutes. Pays to pay a little more and get great service from a reputable company. I always use ZAGG when getting a new phone or need a replacement
Ariel was very informative and patient with me. She made me feel very comfortable and provided enough information for me to make a decision I was comfortable with.
I got my screen replaced on my iphone but right when I got home 10 minutes later, I received a notification that my Face ID did not work. I first went to Apple and they said during the replacement she accidentally messed with the sensors (which is the only explanation since my Face ID was working just fine prior to the replacement) I went back to her but she couldn’t fix it and she said there’s nothing I can do. I went in for a simple screen replacement and left with an important feature on my phone broken. I wished I never went to Ariel.
Unfortunately I’m a frequent visitor to this location because if it’s not keys; it’s something else chipping the edge of my screen protectors. Brittany and Aisha are always so courteous and professional. I appreciate how they always greet and treat with a smile. When you work in retail/customer service space that tends to be a requirement but you can tell when it’s innate vs. someone trying. Thank you ladies for being yourselves while taking care of the task at hand. It’s appreciated.
Was very pleasant experience. Fast and accurate
Ariel was excellent, very patient installing and re-installing a replacement screen protectors for both my Apple Watch and iPad Pro. It was a difficult install but like a pro she kept at it until it was perfect
The technician was very professional, respectful and accommodating
My experience so nice and easy. I brought my iPad and iPhone down new screen protectors and they put them on 123. I truly recommend going here for your cell phone needs.
Ariel was super sweet, very knowledgeable and an absolute pleasure to deal with. Will def recommend people to this particular business in the Staten Island Mall.
Really nice experience and not once did I feel pressured into buying something. Associate took her time making sure my screen was perfect. Would recommend this place.
Hi I just want to say that I bought my iPhone 11 end to be fixed and I didn’t know what was going on with it but a young lady by the name of Ariel helped me out and she was wonderful my phone there was nothing ever wrong with it I just press the button that I didn’t know what was going on and right away she knew what the problem was and fixed it for me she’s awesome and she’s great she answered all my questions that I needed to be answered she didn’t awesome job
Had a destroyed screen and in 15 minutes it was fixed. Very happy
I’ve been using Zagg for many years for all my Apple devices (iPhones, IPads) and they have gotten a good chunk of my money because I’m one of those ppl who is very OCD about the cleanliness of my phone that if I get the slightest scratch or crack anywhere on the screen protector I go and get it replaced even though a lot of times it wasn’t bad enough for me to have to do so. I use them mostly because I like the convenience of being able to just pay $10 for them to change it out for me. I’ve never had a problem with any of their sales associates. They are always helpful and kind.
Service at this place is always great and with a smile. it was a pleasurable experience
Very helpful, very knowledgeableCompleted the task on hand without any issues
The employee was great!! She’s professional and friendly!
Very pleasant and efficient young lady
I been going to this Zagg stand for years now. I also was a pass employee with the two dopest people, who now run that franchised stand. There new workers are amazing. Awesome Communication skills and there work is fast and smooth. Sharon is one of the new ones at the stand and she is dope. Like her. Hope she stays for a while.
Ariel was excellent took care of my dilemma quick, efficiently and so pleasant. Couldn’t be happier
Ariel was awesome! Totally professional!
My experience was ez breezy. They put it screen protector to my iPhone 13 pro. Put my name in the system if I have any problems just come back they’ll take care for $10.
Great customer service and communication skills.
Super service. Very pleasant experience.
Love ZAGG at the Staten Island Mall. Ariel was so knowledgeable and proficient in replacing my granddaughters protective screen. I highly recommend ZAGG. Love their replacement policy.
Great service love ariel !!
Each time I am in the mall, I always visit this tiny but powerful store. Every associates are professional and polite to serve my needs. Within minutes they can install the protection glass for me and everything like new. For an over thousand dollars phone with just a $40 dollars protection with life time guarantee, is totally worth it and all my previous phone are all in good condition. No matter is pass to my kids or resell it, these little investment are worth totally. Thanks Zagg Staten Island mall crew, you guys/gals are the best. All my machines had it (we had 3 iPads, 2 Fire tablets, 4 iPhones all equipped with their protective glass!).
Every time I go to Zagg in the Staten Island Mall, I get prompt and polite service.
Experience was great. Nice and fast
This was not our first time going there, we are repeat customers, they are always kind and friendly while being professional and knowledgeable answering any questions.works fast and has a great selection of products at fair prices. We will be back for future needs.
Ive been having my phone ZAGGED by Staten Island Mall ZAGG for at least 6-7 years.....and everytime I deal with BRITTANY.....I am MORE THAN SATISFIED! She IS the ABSOLUTE BEST!!
Great experience, super friendly and informative.
Great experience! A wonderful and easy experience.We need more people working like her. Very hard worker
Friendly service from my initial phone call inquiry, to my in person visit. Excellent overall experience
As always the service was great and fast . Did not take long at all to replace my iPhone screen. It was a pleasant day to continue my shopping.
Brittany is Amazing. Its been almost 3years i been using ZAGG on Staten Island Mall. She is the best! Always so helping. Meet and greet you.
Persons working there were friendly & courteous! They were sooooo helpful
Ariel was very thorough, did a great job, knows her product well.Glad I went.
Sharon was extremely helpful and very professional.
Excellent service very kind and nice, helped me with everything and was very knowledgeable. Will tell my friends and family to go to zagg if they ever needed anything for their devices.
Brittany and the rest of the staff here have always been great and courteous! I purchased my screen protector which has been great and protected my actual screen countless times. I’ve had it crack twice and both times I was never hassled or given a hard time about warranty, always quick and clean in and out !
Blake was very knowledgeable and helpful. Would definitely go there again
I upgraded to a new Samsung S20 plus, that comes with a protective screen. However after just 5 days of ownership, this protective cover started bubbling. I remembered that Zagg is the standard of screen protection, and luckily they are still opening and operating. I dont have to worry about goofing the installation, because they do right there, and their price includes a great warranty and future replacement that makes the cost palatable.
Ariel was super professional and helpful!
Ariel was professional and attentive. Thanks!
Excellent customer service. Ariel is-definitely a great asset to the company.
Great service. Answered all my questions and if she didnt know the answer, she will come out of her way to find the answer. She sets the bar for excellent service.
Friendly staff and excellent service!
Very helpful and quick service.
Came out good and a free one
Great sales girl knowledgeable, polite and courteous! I will definitely shop there again.
Great conversation while awaiting my replacement screen and installed perfectly on my phone
This location always helps find the right screen protector for my needs. They also offer lifetime replacement when you bring back your broken screen protector for a nicely discounted rate.
Quick service with a pleasant representative, Blake.
Excellent service highly recommended
Britney was knowledgeable and professional. Fixed my bulging battery and cracked/lifted screen. Pleasant experience
Great customer service!
Sharon is very professional and she is great with peopleI will be going back to her
Zagg is always great for replacing the screen protectors! Went right before they were closing and they were still very helpful and happy to assist
Ariel was very helpful! Great customer service!
She was professional and nice. Knew what she was doing. Great customer service.
Excellent customer service!! Every staff member is always, professional, kind and helpful! Thank you Jeff for taking such great care of us and our new Iphones!!
Love brittany, she’s the kindest and sweetest worker always such an amazing time coming to the store to purchase
Ariel is wonderful ! Always pleasant !!
Excellent service, knowledgeable of the products, friendly, and efficient! I have been a customer for a while and will continue to be in the future.
I’ve been dealing with this Zaggs kiosk in the mall for a few years now and service is quick and easy we’ll worth every penny
Good customer service!
After a stressful day, Brittany just calm me down and answered every question I had. Walked away as a very happy customer
I dropped an iPad off for screen repair. The iPad worked perfectly with the exception of the cracked screen. It was about a 2 week wait period which was understandable due to the holidays (Christmas and New Year). We picked it up and now the iPad does not stay on longer than 2 mins. We were asked to bring it back in - I have not done so since this is in Staten Island and we live in Brooklyn. Im hoping when we bring it in they are able to repair it. Im only giving one star for now since this should have never been the case to begin with especially after paying $200.
Happy with the product and service over last five years. Very good experience at this location.
Friendly service and incredibly fast… they never disappoint.
Best screen protector, I got a glass screen for my notes 10 plus and no one else was able to put it on except for ZAGG without any bubbles. its also a lifetime warranty so if anything happens to your screen you only pay 20% of the price great service
Getting a new Zagg screensaver was fast and easy. The young woman who did the job was terrific.
Excellent customer service, polite and friendly... replacement screen protector $10 after initial purchase
Paid $185 for my phone to be fixed. that night the screen inexplicably went blank. took it back the next day, had it repaired, free of charge. two days later, same exact problem. i was told it would be another $185 to fix because my “digitizer was broken”. there was absolutely zero damage to the screen. took it to a different place, that fixed it cheaper, and told me that the screen they installed had a slice in the wire, probably from shoddy installation.avoid at all costs.
He was professional and did the right thing
Best experience ever! Installed my screen protector in like 2 minutes 🤠👌
Always my first stop with a new phone. Great service by experts and always helpful!
Excellent friendly service. Will go back again for sure.
Sharon was very helpful and she put our screen protectors on very well!
Brittany was super helpful and her attention to detail really stood out.
My old screen protector was all scratched, they replaced it and did an excellent job of installing it. Thank you.
Very pleasant and helpful
Fast easy very good friendly customer service
I use i watch screen protector, great product lifetime warranty $10 to replace. My original screen looks as good as new.
Great customer service 😊
Ariel was extremely kind and polite. Great service.
Excellent service and super fast very polite would recommend to everyone
Great people, better service. Highly recommend the Alvin and Brittney Duo!
My experience with Brittany at Zagg in Staten Island was exceptional!
Great helper. Was in amd out in 2 minutes when she swapped My glass screen protector
Excellent customer service, very knowledgeable of products and quick installation.
Quick Professional Service!
Very fast and super informative
Always friendly and helpful! Never there more than 5 mins at a time!
Excellent service very helpful
Joe was so nice and helpful to me and my dad!
Quick installation. Been coming for years. And they never failed me
Great service very friendly consultant and helpful.
Professional staff and exceptional service. Would recommend.
Does t matter who is working same great service. Thanks
Excellent customer service
Ariel at the Staten Island mall stand was amazing ! Thank you
Amazing service!! Employee stayed late to help me.
She’s is a professional and very courteous
Very good service
Great service, very kind people
Very nice and helpful
Very friendly and took care of me right away.
Great service!
Great service great product
Britney is the go to tech there… best the shop has !
Great customer service. Very knowledgeable
Quick, easy, seamless process. Warranty can’t be beat.
Excellent experience 👍
Staff was very helpful and informative!
Courteous. Polite. Very professional.
Very good customer service. Transparent transaction.
Great customer service. Thank you
Great
Very friendly and quick!
Thanks great service and good product
Awesome service
Brittany was great 👍 👌 👏 best rep in zags
Nice and very professional.
Quick and easy
Great service and nice workers always cordial and very helpful!!!
Sharon was very helpful.
Great experience friendly and professional.
Britney was very helpful and courteous.
Customer service was amazing.
The Yung man was extremely helpful, quick and curious
Very professional
Very outgoing, professional, and knowledgeable.
Very helpful and quick service
Great serviceVery friendly
Very helpful n courteous
Quick and professional.
Very helpful
Phenomenal service !
Extremely helpful and informative!!
Very professional and knowledgeable about the latest accessories
She was great ❤️
Blake is the man
You can get all tap of cellphone there
Very nice and polite
Great service.
Always top notch
Excellent service 🥰
Great experience.
Great service
Excellent service
Very pleasant fast and efficient
Screen protector applied quickly and professionally. Very happy with results.
Easy, fast service.
Fast, neat, and reliable... thank you Ariel
Great customer service. Knowledgeable, friendly and able to answer all questions pertaining to my purchase. I will be back
Total reviews rating 4.9
192 Reviews for ZAGG Staten Island 2023:
Review №1
2022-06-07Ariel was amazing! She was very sweet and knowledgeable! Excellent customer service and very understanding when I had an issue with the payment. We were able to work it out and my phone looks like brand new and feels great!
Review №2
2022-05-20Blake was probably the best rep I’ve had at ZAGG. Knowledgeable and relatable but best of all not pushy. He went over the 4 tiers of screen protectors even after I expressed I just wanted a replacement. I ended up upgrading not because he told me about the tiers but because he uncovered a need and filled it.Much appreciated service
Review №3
2022-05-17Ariel did an excellent job fixing my cracked phone screen. She was friendly and took the extra care to make sure the phone was completed in a timely manner. She also reassured me of any issues pertaining to the fix which put me at ease ☺️
Review №4
2022-07-23Ariel went above and beyond to make sure that my new screen protector was applied correctly and she cleaned my phone case before she put it back on. My phone looks like brand new and it is protected. Exceptional service!
Review №5
2022-06-20Excellent customer service. Quality work, Arielle took her time to make sure everything was perfect. My second time here and highly recommend
Review №6
2022-08-12Visited ZAGG at the Staten Island mallFor an iPhone screen fix and the tech at the counter Ariel helped us out in no time like she quoted us “20min or so”Screen was done iphone cleaned and she also removed debris from charging port .. would would would recommend if you need cell phone screen service ..👍
Review №7
2022-09-22I went to the mall to have a protective screens put on my IPhone. The service I received was excellent!! The staff was very knowledgeable, informative and thorough in explaining the available options. I was treated professionally and courteously. The service was expertly completed very quickly. I am a repeat customer and will continue to use only ZAGG for this service need!! They are the best!
Review №8
2022-09-04Ariel has helped us multiple times with our phones and she’s always extremely helpful and its always a pleasant experience with her!
Review №9
2022-08-01Service was quick and professional. Went out of there way to make sure I was happy. Will recommend anyone to go to Zagg @ Staten Island Mall.
Review №10
2022-08-23Alvin was friendly he was very personable he was very professional he fixed my phone he cleaned it and Im very happy Im going to recommend I have a tremendous family 11 brothers and sisters nephews nieces were all going to come there as long as Alvins there Ill be there