ZARA in Garden City
Site: https://www.zara.com/
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
ZARA in other cities:
You have to go through all of the rack to find your size. First I thought it was the customers who didnt put anything back where it belonged, then I seen the store worker just throwing stuff on the racks not paying attention to sizes. Maybe he should have paid more attention and it would have been more pleasurable to shop.
Yeah absolutely terrible service, LONGGG lines and also the top cashier doesn’t accept returns and says the returns are downstairs and then points me to a small sign that NO ONE can see
Worst store ever! I wish i can give zero star, but there is no option for that. I waited more than an hour in line….their excuse for the long line….”everybody called out” really??? Never again
The worst run store , my favorite, I’m standing in line 20 minutes, crushed down stairs with 3 people coughing. Get more people to work in this place!!
Unfriendly and return policy is a joke. They didnt even try. Workers are lazy as can be. So much standing around
Large line, yet only a couple of employees on register. Really?! This isnt a club in NYC...it doesnt make you look more enticing, especially cuz Im not 25 anymore. Just need clothes and need to get out of the store within 45 min. Not too much to ask. Plus, got a pair of pants for my daughter and one leg is visibly longer than the other. Um, no.
Omg what a horrible experience waited in line for 1.5 hours I never experience such a wait poor management ;(((( felt dizzy was hot at the store will never be back in this location
Waited for 40 minutes to try out some clothesNo place to sit hereOnly 2 cashiers, waited another 30 minutes just to pay
Solid store as far as other Zaras Ive been to.
Dont even bother!! The line is ridiculously long. They leave 1 poor cashier to the wolves, I feel bad for the cashier to be honest its not fair to them. Poor management who clearly doesnt care, manager walked around with no care in the world. How do you see an employee struggling and offer no assistance? Everyone waited an hour in line to be told after an hour returns are only downstairs, how about putting signs up? I wasnt getting off the line. So unorganized, store is messy. If you have a return mail it, if you want to purchase do it online, exchange dont bother return it by mail and buy it again, save yourself the unnecessary headache.
THEY NEED MORE STAFF. The lines are horrible. If the line is over a 10- 20 min wait it makes sense to take staff off the floor until the line goes.down.
They were well stocked, staff was very accommodating. It was nive experience
WORST ZARA DROVE HERE FROM BROOKLYN FOR THEM TO SAY THEY DONT WANT ANYONE UB THE STORE FOR ANOTHER HOUR AT 4 o’clock ON A SUNDAY SMH!!!!!!
I do like zara. They have good selection with good prices. I prefer to have off line shopping for my kids because all the brands have different size despite of they divided and organized by age. However only 3 cashier were working through 2floors on Sunday. The stor manager doesnt seem to care about consumers to check out. I was in kids section and 5 staffs were there for chatting meanwhile there were 10 people in line to check out in front of cashier.
Poor management. I have been on line over an hour with one girl at the register. There are over 20 people behind me. This is holiday time. You need to place workers where they are needed. NEVER to come back here. Clothing is of poor quality anyway
Rude customer rep and manager who is walk away when you ask them to resolve problems.Waiting a crazy long line to return a couple items i brought online and they told me they could not do returns on first floor (with no sign or anyone warn customers) and need to go down stairs and wait on the line again.All they do is make it difficult for you to return thing while saying they have very nice return policy.
The employees here act like you are inconveniencing them when you need help. Just stay on unemployment if you dont want to work its that simple. Waited on line for almost an hour to find my cashier scrolling thru instagram while ringing me up. Completely unprofessional and their managers are rude and one waived her hand in my sisters face when she said shes been waiting for someone to help her for half an hour. I also dont understand why only two registers are open when the line wraps around the store.
Disgusting service, no inventory, drove here for 40 minutes to get an awful experience
This place has a good selection of clothing. I bought their jeans and theyre super comfortable though I thought they were a tad pricy. Each one was 49.95 dollars so I bought two jeans for 105 dollars after tax .
This store doesn’t deserve any star. I shopped online and 3 pants didn’t fit me. They were size S, I bought them again in a Medium size. So, I went to the store to return the ones that didn’t fit. When I was at the store I found a long line. I spend one hour and a half. When I finally got at the register the cashier told me that one of the items was used. I told them that It didn’t even fit me, I had to order it again in a Medium size. I show them my second purchase. They complain about it but gave my refund, but I felt so embarrassed. I would never shop at Zara again.
Im not sure what it is with Zara, every store Ive been to the line is ridiculously long like 30 mins to an hour long. And it always looks like a war zone clothes just everywhere. I dont know why I bother stepping into the stores anymore. If Im interested in buying something I just buy online. I used to really like Zara years ago. Now it just feels like H&M.
Went to Zara at Garden city on 08-11-21 before noon.The female manager wearing green outfit was very very rude and nasty to a customer. The customer told her that they need to reopen the fitting room to help prevent the long long lines.She told the lady that there is nothing that she can do. She is free to go shop at another store. It is not a must to shop here.I asked her about a price discrepancy. She said there is nothing I can do for u and walked away.I guess she failed to realize that we are the ones paying her salary.
Zara has a nice selection of clothes especially for children. The inside of the store is kept clean and organize. I appreciate the safety measures during this time but I was unaware that I had to wait on a line to enter the store. The weird part was when I came back a little bit later anyone can just walk in so it gave the impression that they pick and choose when to enforce this. During this second visit the store was crowded too. I just completed my goal and left.
Literally the most poor run place ever. The line for the register is at LEAST an hour long and every worker at the register is brain dead. They are incredibly slow and had trouble reading my receipt (the man was reading the price below the items saying my items did not match up to the price but the price is actually listened above the item). I have worked in a high traffic restaurant where we are trained to work QUICKLY and efficiently. There is literally no sense of urgency. I will never be coming here ever again.
I would legit give zero stars to this store if I could. I went to the store today to return few items, I have a short term disability and I ambulate with the assistance of a cane. When I reached at the location, I saw that the return line was extremely long, I requested to speak to a manager in case I can be facilitated with the return. I was directed to a guy named Melvin, who was insensitive and made derogatory remarks towards my disability and stated “I am not going to let you skip the line and you shouldn’t come to the store if you can’t walk or wait on a long line,” he rolled his eyes and walked away from me. I stood on the line for about 2 hours with excruciating pain because my return has a dead line. I had no idea that Zara didn’t have a policy to assist people with needs. I later requested to speak to another manager and inquired regarding Zara’s policy’s on people with disabilities and Whether people “should stay home, if they use an assistive device.” I felt violated and was discriminated against based on my disability. Mr. Melvin is a disgrace to an industry like this and he should educate on treating people with respect and empathy because not all of us the privilege to ambulated unaided. I will never shop from Zara again because if a store doesn’t respect/honor people with special needs , I shouldn’t give them my business. So if you use have disability don’t bother going to this store because Mr. Melvin will NOT “let you skip the line” and you “ shouldn’t come to his store.”
If I could give this zara 0 stars I would. Waited an hour to check out for a few things. Cashiers take 10 min to fold one damn shirt and 1 min to give you the receipt. 4 cashiers working and the like is outside the door. Ridiculous. Would not be coming back here. It’s like they get trained to be slow.
I guess women really like this place. My wife had me return something for her and the line was ridiculously long. I know they sell mens clothing also, but the two times Ive been there I didnt see anything that caught my interest. It kind of reminded me of H&M, which is another store Ive never really liked. Not my taste, but then again, maybe Im just too old to appreciate those styles.
The worst lines, returns are impossible!!! Such a hassle every single time doesn’t matter what day or what time!!!!!! You guys need to reassess!!!!
Workers do not know how to do their jobs, correctly. We had asked for a pair of size 28 Mom jeans. They had scanned the pants to say that the pants were not in the store so we had to order them online. After ordering them online, we found out the pants were in the store. We went back to tell them if they can cancel our order that we just did and they told us WE had to call Zara and cancel them. I called to cancel and they said I couldn’t cancel the order because it was sent to the store. It was said that the pants were to arrive at the same time because we order two. After so much stress and work, we didn’t even want the pants so we went to return them. Only one pants arrived and the other one didn’t. They had told us again that since we wanted to return it and that we just wanted a refund we can call Zara again. That they can return for us since we purchased with a card. We had called to return them to figure out they can’t return it. This has to be one of the worst experience I’ve had at a store because the workers didn’t know what they were doing.
Longest lines Ive ever experienced. Chronically under staffed. No sense of urgency. Dressing rooms still closed. No separate lines for returns or exchanges. The cashier lines wrap around the store. Be ready to wait a minimum of 30 mins to check out. Minimum!
The worst store you can be at. Do yourself a favor and never never go to the store. Find another Zara store in Long Island drive an extra mile and go. The employees are the rudest I have seen in any store. And lines are ridiculously long even on a regular day. Because they choose to close half the registers. Do not take returns on half of them. You will be in line for at least an hour or more.
Absolutely awful lines and staff. Waited on line outside before the store opened starting at 10:30. They were suppose to open at 11 and didn’t open the doors until 11:15. The line was down to Bloomingdales. Then waited on another 25 minute line to return. Absolutely insane. Staff is so slow and only have 2 registers open at a time. Please fix this problem and get better staff that can be helpful. This was a terrible experience.
Just waited on line in store for 1hr 8mins to return three items and purchase another three. On a Tuesday. At 1.38pm.The line moved SLOWER THAN MOLASSES. We were on the upstairs line.The lady at the counter had no clue how to use the barcode necessary for an online return.Each returned item was security tagged there and then by her, also Re-hung by her, and out behind her.Then each of the three purchased items were slowly folded by her. Then each was placed INDIVIDUALLY into the bag.Ohhhhhh myyyy god MANAGEMENT PLEASE!!!!!Have an announcement apologizing. Have it every 15 minutes. Have a manager expediting Have other staff members re-tag and re-hang.Downstairs was no better.Zero sense of urgency.I’m aware my online purchase could’ve been returned by mail, but I deliberately wanted an in store return so I had the opportunity to buy more.Guess who won’t EVER do that again. Sorry Zara, I love you, but until you address and improve the service throughout the entirety of your Roosevelt field branch, you will not have business from me.Love from an exhausted, disappointed and disenchanted previously loyal customer. 💚
28 July i went in store all by myself to buy some stuff at the store. while i was checking every what i grab at store to make sure i grab right sizes i put my phone right next to my bag and someone stole my phone in a minute . Nobody did anything at the store manager didn’t help me before police came she was so calm and seemed like she didn’t care . She didn’t even call police for me or anything…. ( just send me home ) i went in apple store cause one of the shopper was such a nice person she helped me to figure it out something. only apple store helped me to call police and report my phone as a lost so they can’t use it anymore . I am 20 years old girl ! In garden city without NO RIDE and NO GPS or Phone Numbers to call but if i will phone numbers it won’t gonna help me at all cause nobody cared about me ! I never been aggressive to black people but yesterday they treated me like nobody ( trash ) . They don’t let us to see cameras. or even helped me a little bit or even feel bad for me !!!!
This probably was the most unorganized experience for me in a very long time.I accompanied a friend to return an item. The lines in this store are not only extreme long, there is absolutely nothing done as far as safety measures during covid 19. There is no social distancing enforced and nothing done to remedy the long lines. Whats worse is there are different lines for different things. A lady in our return line wasnt told that line was only for returns and she waited in it for 45 min before she learned it wasnt the correct line. Then she ended up having to wait in another line. Something I def wasnt going to do. THANK GOD I didnt have to be in there for anything but moral support because I most certainly would have kept that item til this day and been a very unhappy customer. I am telling anyone who actually cares about their products, BUY ONLINE! SAVE YOURSELF!
This place is the WORST customer service, management. NO social distance in the store, rude and slow.... Please Do not shop here! One staff member say to my friend and I: She had no name how ridiculous! I would get fired if I respond like that! But this is part of their rights! if you know what I mean. Returns are horrific!
One register opened on a weekend. Return line is through the entire store.
Amazing clothes selection they have a variety of styles
Their lines are way too long spent 40mins on a line to do a return. Due to covid they arent allowing try on. Therefore, there are more and more people returning items. However, the cashier was sweet and efficient.
If you wanna wait an hour to do a return this is the place for you!Everything about this location is an connivence only two registers to make returns throughout the entire storeShopping in person is supposed to be quick and convenient but instead im always waiting 2 business days just being at this store. Very disappointing
The store was closed on the Saturday before Memorial day stating that they were having issues with their air conditioning. They claimed they would open later, and had everyone outside waiting for hours. It was ridiculous. The employees were in the store walking in and out. Whenever someone wanted to ask them a question they wouldnt respond and rudely shut the door in peoples faces. A lot of people wanted to return items; including myself and were unable to.
Everyone was rude. Worst shopping experience ever. Dont ask for help they all will look at you crazy. To me the staff just look like a walking zombie. Go to the city you will have a better experience and better customer service. To me it just something for this location they give off funny vibes to certain ppl. If you know what I mean.
Treat this one star as a Zero. Despite NY opening up as more citizens receive the vaccine, this establishment continues to have their fitting rooms closed. The lines to purchase /return are an hour & 1/2 to 2 hours wait. The managers are completely oblivious to their ridiculous long lines and can absolutely care less. Here’s a tip for you ZARA, opening up your fitting rooms will minimize your ridiculously long lines! And dont event attempt to say it’s “for the safety of your shoppers do to covid” while customers are literally 1-2 feet apart in line.
These 5 stars and a special ♥️ Only for jewel , the girl who is working very hard with a huge smile with crazy coustmer like me , Thanq Thanq Thanq jewel
The sales associate told me that I can return an item online if I purchase it online through them, but that was false info. The reason I wanted to return it online is because they always have huge lines here with one person working the registers. Bad service!
Crazy long lines. Had to buy some stuff and return some stuff. Waited 15 minutes in line upstairs and then the security guy said to go down stairs if you are returning stuff. Line downstairs was even longer. such a waste of time. No wonder why all shopping is moving to online!
The store is large, bright and has a womens, mens and kids section. This location, Roosevelt Field mall, Garden City is usually crowded with customers, but the lines move. Now getting to the floor associates and a manager by the name of Marissa. On October 4, there were people waiting to get in the store, around 7:05pm, and people waiting thought the doors were closed due to maximum capacity at any given time. There were customers inside and the associates inside who were walking around the store, and clearly saw the people waiting outside, did not have the courtesy to let the crowd know they were closed. When the door opened to let some people out, the crowd proceeded to try and enter and were rudely told the store was closed and to look at the store hours on a sign posted outside. The sign at this point was covered by some people in the crowd waiting to get in. The woman who addressed the crowd rudely, then rolled her eyes and shot the door. I asked, when she opened the door back up, whos the manager and what was her nameThe manager was Marissa who was rude and rolled her eyes. She clearly does not need to be a manager and needs to go back to customer service class 101 and take a refresher course because her skill level is minus zero! Then on October 7, around 6:30 pm, all but one floor associate in mens, was helpful and courteous. There was a man who was running around and didnt seem too interested in assisting me. I asked if two boots were in a particular size and he attempted to look for one of the boots, but was clearly also doing other things as well. He then told me he could not find the size boot I was asking about that was in stock, according to him. Not the best customer service skills either, but not as bad as the manager Marissa on October 4. Based on those two separate occasions, I would not recommend this location just because of their customer service skills, but the store is large and has a wide selection of clothing/footwear to choose from. Just a friendly warning!
Worst shopping experience I’ve had in a very long time. Waited on line for over an hour. Extremely understaffed and disorganized. Manager seemed to ignore multiple complaints from customers asking for more staff on registers. This is a prime example of why people have turned to exclusively online shopping.
Decent clothing. Long line for no reason. Over an hour. If it werent for my niece bday. I would have left. About a 30 customer line. 2 out of 3 cash registers open
Love all their fashions the spring where just came in its beautiful
The worst zara store. They didnt let me in saying that the store will be closed in an hour. I told the staff that I am not there to shop, I drove an hour just to return 1 item but still didnt let me in. How long do you think will take for 1 time to be returned? 1 minute? 2 minutes? Ridiculous.
Long line to get in and long lines to purchase. But.....it was all worth it! I got some cute items at a decent price. I was surprised because I am actually a bonifide Bloomingdales shopper and I swear everything else, everywhere else, is cheesy but I did pick up a cute little dress from Zara and it looks like a million bucks!
The worst customer service in the fashion industry!!
Horrible customer service. You have to wait online to return your items at least an hour. 2 people only working on the cashier desk... the line goes around the store. Insane I will never go back to that store.
One of the worst stores with horrible return services.... huge lines for return with no separate service for return it takes hours to go through the process.. when tried talking to manager she didnt even bother to do something about the situation!!!! They really need to make the return service more accommodating where people dnt have to wait for hours in line.
Probably one of the most disgusting services Ive ever experienced. I went with my friends to return a shirt and I waited about 30 minutes for someone to exchange the item. Mind you the store just opened so its not even busy. Once the item was ready for the exchange process we were told to wait for the manager to approve the transaction. Another 15 minutes later he finally comes like nothing is happening and tells the employee to do it. Once I exchange it Im leaving walking out of the store and the cashier comes running out saying they did the transaction incorrect. So I had to go back in and do the transaction again. Train your staff and most importantly train your manager. Poor manager = poor staff. Zara seems like a high class clothing store but it sure doesnt feel like it.
Went here on a Friday night the cashiers had a line. Two of the cashiers were very slow assisting customers at the cash registers. Another was standing and talking. When it was my turn to pay, all three cashiers talking still till we had to say something. Very poor management, no one is held accountable for their work ethic.
Great place for clothes I always find some hidden gems in here. The lines are too long sometimes pre coronavirus and post coronavirus. That definitely needs to be fixed. I have passed on some items due to long lines in this store.
Not at all happy with this store. I purchased a jacket over the holidays. The customer service in the store was lacking. The girl who rung me up was slow and spent the entire transaction talking to another employee. Just rude but forgivable due to her age. However, when I called corporate for help with a return since I had lost the receipt, I was told the only option was to exchange for size. The item was out of stock and the customer service representative kept repeating this scripted answer to me that unfortunately there was nothing she could do since I did not have a receipt. Unacceptable. What kind of store doesnt offer customers any flexibility on returns during the holiday season?! I wasnt even set on having my money back but I wasnt even offered a merchandise credit! I really dont understand the policy of this store or their corporate department and honestly I will NEVER purchase another item from this brand. Its kind of insane that I have to keep a nearly $200 item that doesnt fit me.
Worst experience in my life! I wanted one hour in line only hear at the register they only taking cash. Then the other line only taking people with zara app! This is unacceptable ... management please contact me for more details.
The stars are for the clothes ..lots of stock, plenty of new, quality and fun clothes. However the check out system they have is TERRIBLE! very very slow .. only 2 cashiers and over 40 people on line. It can take a very long time to get to the register on a regular day but if its a sale, weekend, or holiday...forget it.I always just leave. The fitting rooms have LINES too. speaking to the manager..who is no older than 25..is not helpful.So obviously i recommend not wasting your time here.
Return service needs improvement. Soent over 1 hour waiting on line to return a gift.vety poor organization
One of my favorite new store .. specially the perfumes .always get brand perfumes from stores like macys or boutiques .after watching many youtube reviews try Zara 0.9 & Warm Black ( men under $20 each 100 ml ) ..both are amazing considering price tag & quality .women perfume Zara Forget me not ..Zara No3 woody Zara Red vanilla were given to three different friends and each of them put good words adding they love it and never knew Zara have this good perfumes ...this particular store which is located at Roosevelt Field mall dont display all the Zara perfumes ( actually Zara comes every year with 40 new perfumes ) Zara even dont have tester on desk .To get the desire perfume you have to asked any employee ( all of them I meet were very polite & professional they will guide u ) when I didnt find the perfume I was looking for I asked the girl employee ( might be a manager ) Dont you carry men perfume I see only few boxes in display rack ..? She said tell me which one you want I may get it for u .when told she went inside somewhere and brought the exact all with seal wrapped boxes .so if u dont find at display asked the Zara People they might ve stored in back ...Right now I m so happy with Zaras perfumes that I give most of my friends ( girls ) the most top 10 .and gets thanks and appreciations ..try guys u will never be disappointed but first check youtube videos and reviews so u know which perfume is better ..thanks and good luck
The lines here are always so long. Takes an hour just to purchase anything. Even when line is ridiculously long they don’t add extra people to registers . They can easily open men’s downstairs or kids registers to help avoid these crazy lines but even on the busiest days they’ll maybe have two registers open upstairs and two downstairs. I dread returning and buying anything there!!
A company and location that I truly like, although lately its become harder to differentiate between men and womens apparel. The staff is friendly and greet you graciously as you enter the store, a definite trendsetter in fashion, stumbling a bit yet still miles ahead of its competitors, a great selection of shoes and accessories to compliment all styles.I hope they keep getting better.😀😀
Customer service is terrible. Lines for an hours! Not enough of workers…!!!
Went from one of favorite stores to shop in into never step in! The LINES are always ALWAYS LIKE ALWAYS crazy! They are having the same issue for the 4 years I have shopped with Zara. Its ridiculous to have to wait 30+ minutes everytime you want to shop/checkout there!
Idk why I cant give 0 stars, rudest staff by far and ive been shopping here for years, they will ignore you like you’re inconveniencing their day asking for help, all look miserable and even worse now because covid, in store pick up people are rude, cashiers are rude and managers walk around like theyre on a mission when theres people who need help on the floor, just order online because these people are not worth it
Whats not to like about this store if you want affordable fashion that you look amazing, go here. The mens area is small but there is decent stuff. The womens area is vast and being a father of three daughters it definitely helps to shop here and save some money when you can. The kids are always happy to go to Zaras. I like it too because I can pick out some nice stuff for myself. The only reason I dont give it a five is because the mens area is too small
Nice store. Merchandise is stylish & always diverse. Staff is helpful, however dont lose your receipt or u cannot change the merchandise for anything else. In addition the store is always hot. Which is pretty inconsiderate since the store stays crowded.
The staff is so rude and they stop letting customers in 30 minutes before closing. Update your hours its ridiculous customers come all the way to the store just to be turned down and told back to come tomorrow horrible customer service
Good selection and clean but the worst management! I️ went in to make a return on a Sunday morning about 15 minutes after the store had opened. They only take returned downstairs. There is only one cashier and the line is already 10 people long. The man in front of me was very nice and held my spot while I️ went to see if another register would help. I️ went to the kids sections. No help, said they could do nothing and that if I️ called a manager they would say the same thing, and they were nasty to boot! Finally I’m the next on line after a 20 minute wait and another cashier comes and pulls people from the back of the time to go to men’s department to make returns! Me and the other people who had been wait forever were astonished ! How are you going to take the people all the way in the back while the people who have been waiting sit there some more. Ridiculous !And the lines to purchase are not any better!
I went to exchange a pair of pants that I had purchased on line for Black Friday. They didn’t have the pants I wanted but Francis made sure to check other stores that may have carried the size I needed. He informed me that another Long Island mall had the size I needed and proceeded to tell me how to get there. Although I’m not familiar with Long Island I appreciated the gesture. In the end I inquired if there was a pair of pants similar in style and in the size I wanted for me to try on. This way I would save time in driving to the other mall. He searched and found a similar style. Although it didn’t work out and I had to return the pants. I was grateful for the service that Francis gave me. I worked in retail for 18 years and I know how hard it is specially during holiday season. Thank you Francis and keep up the good work.
HORRIBLE, the cashier takes their sweet time, 2 cashiers open and a line 1 mile long, the fitting rooms are close so customers are forced to return a lot of stuff and for sure Ill never shop here again
Worst Experience EverI Made a purchase here Monday and my credit card was stolen . I returned Friday to make a return. with a valid store receipt as well as the tags that were still attached to the items for return. The store supervisor has no knowledge and was clueless on how to issue my credit card refund. . Their system is archaic and their phone help was a waste of energy .Their system that cannot do a return if your card was stolen . The lines are Long the customer service is subzero and the care for their customers is last on their list. Go to Neiman Marcus instead or Macys.
God only knows how much money my family and I spend at this store this specific Zara and their employees are the rudest people on this planet. I think that when they go to an interview the one and only question they ask them are you rude ? Great you start tomorrow. Then when you think a manager will actually solve your problem or give you suggestions of what you can do, NO they just make everything more complicated. Corp needs do something about this.
Positive things first:The store was nicely sized (2 floors) and items seemed to be in stock.Negative things:Greeted with two sets of dysfunctional escalators. Items were placed in unorganized heaps. I got on a line with 5 or 6 people ahead of me to purchase one item, ended up waiting for 25 minutes. When I left, line had grown to about 15 people.Employees at desk worked with noticeable, probably intentional lethargy. Four people seemed incredibly busy manning two registers, yet still managed to take forever. Kept running around and talking into their headsets instead of focusing on the ever-growing line of customers. Did not seem slightly concerned with the obviously annoyed shoppers. Even my purchase of one item took a solid two minutes.
Lines are too long, fitting rooms are still closed. Everything looks run through and the thought of going back to stand on the long line just to return something that doesnt fit ( because you cant try it on) is exhausting
The line to return or exchange items is insanely long. There were only 2 people at the register. I wanted over an hour to return one item.
Zara doesn’t let you try on clothes because of covid which I understand completely, but to have two cashiers for returns and a whole line of ppl wrapped around the store waiting for 30 plus minutes isn’t exactly the most responsible thing either. Horrible customer service.
Line to get in I understand. Line to purchase is out the door with only 2 people ringing per level. After making it halfway through the line to purchase is a sign that I can only return downstairs on an even longer line.
The sales associates are rude. They could careless how long the lines are. Rude associates they roll their eyes when paying customers ask questions. WORST STORE. 3 associates at the cash register 2 are folding boxes while the other 1 associate is trying the ring people up the line is 20 people long !!!! Ridiculous
Zara is a trendy place to shop for all the latest fashion items. The store carries a selection of clothing items from casual to work place, day-to-night, and everything in between. This location had two floors to browse through. You can purchase tee shirts that are very reasonably priced, to up scale items like business wear and bags large or small enough to fit all your accessories. I was enchanted by the store design which featured bright lights and large mirrors. Shop at Zaras and you will feel like a Queen!
SUPER DUPER SLOW to check out, and when I asked to open more registers, I was told we have no more registers available. Management is also no help as they walked away when approached about the about the problem. Dont waist you your time.And I thought all this time this was Zara, not Walmart!Wont be coming here again!
Waiting an hours to check out, the cashier taking forever to ring to bill, and they don’t allow you to return or exchange without the receipt even you have the credit card used .
Messy floor. It was quick to get out.
The place is an absolute mess. I tried asking for help but they completely ignored me. One worker I believe their name was emily was so rude. I had higher expectations for Zara.
Customer service is atrocious. There is no reason in today’s day and age where I should be on a line for more than 30 mins plus! Please do better!
Always packed and have great styles
Zara does a great job of leaving an impression, however the shopping experience leaves me wanting. While the store is very aesthetically pleasing from the inside, it is by no means the most efficient way for people to shop and this results in jams at the squeezes between little cubes of clothes. The store gets messy and confusing making it hard to find what you need, and the clothing itself has to be searched for a size and color that doesnt have broken stitching.Its a good store with stylish clothing, it just has some very clear barriers to overcome before it becomes an ideal shopping experience.
Very poorly managed store. Employees are unprofessional and rude. Managers are extremely arrogant and not helpful at all. When I asked for the name of the manager employee replied by saying that she can not give out of name of the manager. Always a bad experience coming at this location.
Thr cashiers take too much time with one person
Two tuxedos head to toes Zara meaning shoes and belt included. No garment bags! Almost 1,000 and no garment bags! Now I need to get a steamer. And the line to the cashier 20 minute wait while the manager and two others employees in the back having a fun time.
The workers in this location are always so busy to assist customers.. lacks knowledge of the products.. passes the baton to the register..which is always like is a mile long( seriously, who wants to stand in line to ask if you have this shirt).. BUT THEY ARE NEVER TOO BUSY TO ENGAGE THEIR COWORKERS IN CONVERSATION. The styles are nice, store location easily assessible but unless necessary, Ill shop online
I will never shop at Zara ever again in my life. I purchased an order online for pick up in store on Feb 2. The item was available for pick up on March 14th. None of the items fit and I was unable to return them because it was out of the 30 day delivery period. I was penalized for the ridiculous amount of time it took them to send the item. Customer service denied any refund and did not help.
Don’t ever buy from here. Manager doesn’t know how to run the store. Not worth standing online for 3hrs and then another 3 hours to return the ill designed clothing because you can’t try it on before purchasing.
Great clothes for a great price. Would of gave them 5 stars but their lines are way long.
Awful customer service. Female Cashiers on the first floor have really bad attitude like they dont want to be there ! I rather take the trip to Zara on fifth ave then come to Zara at Roosevelt Field Mall !
Too many people waiting at checkout , need more staff
I love Zara and I usually have a wonderful experience shopping there. However, customer service has drastically gone down the drain these past few months and its coming from ineffective leadership. During my last visit on June 20th 2016 I asked a manager for a specific item she told me Her eyes dont work too well sometimes so I should look downstairs and see if I have any luck. That after looking for myself and asking a floor associate. The lines were long I waited on the one downstairs only to be told I would have to ho back upstairs and wait on line again to put a purchase on hold for 24 hours. I explained I had been upstairs sent downstairs now Im being sent back upstairs?! I asked for a manager again after waiting 20 minutes my daughter needed to use the bathroom so I had to leave as the store doesnt have a restroom for shoppers which was understandable. However, I never got to get the item and when I called they were quite rude and dismissive. The managers name the second time around was Owen or Oden not sure exactly. Whatever it is I for one will not be back to that location as managment may need a few refresher courses in handling customer service relations to ensure they are effectively and efficiently delgating duties to their subordinates thus increasing postive feedback from their customers.
Need to return something? Lol, get ready to wait 1-1.5hrs ... its funny though because when its my turn in line; my returns take 3 seconds
It is not the store itself. Zara has to do something about these 30 minutes lines. Whether its return or purchase. Its the same in all of the Zara stores that I have been in. This is absolutely RIDICULOUS
Due to the Pandemic, the lines are much longer. Be prepared for a wait or order online.I love Zaras
Slowest service. 30 min to return a suit? Easily could have been done in less than 10. Employees purposely avoid eye contact because they know they’re slow as hell.
I’ve been a Zara customer for long time I love the quality of their clothes there is an issue I see most of the time big line of customers waiting to pay only one cashier today I waited almost half hour when only one cashier rep n two other employees were at two other registers closing their shift. Zara need way Better customer service
Doors were closed 20 minutes before closing time of the store.
Disgusting store. The store never ever fails to look like a hurricane/tsunami/earthquake has gone through it - or I dunno - maybe thats the look they are going for... Cant decide which floor is worst, the main floor or downstairs, the downstairs is like an endless pit or like a haunted house that you need to see but that you just cant wait to get out of... Escalators never ever work (since they never work, again, it may be done on purpose to give it a fully and complete dilapidated look.... fitting rooms are dark and scary as there is no proper way to close the rooms except by some huge ugly curtain that doesnt even close completely, lighting in fitting rooms is terrible, management is appalling, sales associates are rude and unfriendly and actually behave as if they do not want to help you. Lines are loooooong - amusement park long - even on a day that is not busy because they only keep one to two registers open even though they have many, however I am starting to think that maybe the only two functioning registers are real while the other ones are fake.. To conclude, this store sucks at customer service, they do not understand what customer service is. Maybe robots should work here... not humans...
Everywhere in the world, all over Europe and the middle east the folks at Zara were awesome. The store in roosevelt field mall is staffed by the nastiest people on the planet. My wife and I will never ever shop there again. Just nasty people.
The worst store ever. Lines everywhere.
The store is NOT run efficiently. The registers are not always all open and hence there are outrageously long lines. There should also be a separate returns counter. Management is horrible, zero customer service. Its not pleasant at all to shop at this store. The Huntington location is much better
Very rude. Over crowded only 2 lines open to buy or return. If you come to return make sure you have over one hour. It’s COVID health department should give visit here.
The staff is not friendly at all. After waiting on the long lines , at least there should be some professional service. They are constantly talking to one another and not the customer . Their attitude makes customers feel as we are invisible and unwelcome.
Theres usually a long line, but once you get into the store, its worth it, theres a wide variety of styles and theres something for everybody.
The store is a clean and organized. But shopping just isnt worth it when you have to wait on such a long line. Especially when that line has two cashiers.
The zara in Soho way better lol. The cashier didnt tell people she was card only... so I had to wait for the next cashier to take my cash. They need an separate area for returns they will go alot smoother if they do that. The other cashier clearly was training thats why she didnt take cash, if yall gonna hire somebody do it before the holiday rush . They had to keep calling the manager to cancel the transaction for her. The soho location doesnt charge tax either.(Jacket I bought )
Why are all the females there so upset and dont care to help?! So disgusting. horrible customer service. I asked one female for size 28 she gave me every size in the book except for the 28 instead of saying you dont have it in the store and you can order it. After getting that squared away and then waiting 25 minutes for her to find this pad for her to make this order for me she charges me $5 for delivery I could have just picked it up from the store. Its $5 but its my $5 and its my time being wasted. This is not Old Navy or the dollar general Im spending money here and these untrained miserable low-grade broads is making my shopping experience a nightmare. Top it off on my way going up stairs another miserable no help Broad is going to ask me did you buy the shoes! Are you dumb of course I bought the shoes why would I still be standing in the store looking sad and helpless if I didnt
Long line, not enough cashiers. Even after they closed lines go to the end of the store, I spent one hour to return one item
Lots of nice styles. Great prices. I just have to remember that these are not forever clothes. Material is only for a season or 2
Know one should have to wait on line for more than a hour to return a dress, this place is extremely unorganized, absolutely disgusting!!!
Z c 1
My wifes favorite destination. . . Especially when its sale time. . . I just take her and follow her for the exercise and to help her select and find the dresses she wants.
I love the store but why the cashiers are so slow they take too much time to do one customer I was yesterday and just two register was open and the line was so long and having more cashiers available and they couldnt help I think Zara has to improve in this point
Dont like the fact that they keep changing clothes . I know their business model because they want to drive in foot traffic but some clothes that people like or in demand please keep in stock or have an option to order it in store
Rudest Zara employees Ive ever seen. I asked for a specific size that wasnt on the floor and two different employees basically walked around then told me they didnt have anymore. Asked a third and it was found.
This place has by far the worse customer service PERIOD. While complaining about my item being not delivered, the manager started laughing at my face, so unprofessional. I WILL NEVER BE GIVING A CENT OF MY HARD EARNED MONEY TO THESE PEOPLE.
The girls at the cashier were extremely rude. I witnessed two costumers complaining about their manners to the manager. Awful store. Long lines and messy.
Accidentally left my watch in one of the changing rooms under a shirt. Attendant went in after I left with the clothes I intended on purchasing to clean up. Came back 20 minutes later after I realized and the attendant was gone, the watch wasnt in the safe box in the back, and none of the managers would contact the attendant or check the safe box. Ive been shopping here for many years, but the employees are the low class beyond belief.
Didnt have nothing my size, but really good perfume and glasses and great clothing for kids and great designs and not as messy as usual stores.
Bad experience, they have a label return only, but if you wanna return you have to stay in the line over an hour
Prices can be ridiculously expensive, but the stuff here is of such great quality. Since the day I was first introduced to Zara, I have loved it. Especially this location!
Slowest zara Ive ever been to.. the cashiers rather talk to each other than work a little faster and harder.. management seems not to care much..
Slowest cashiers. The girls that work at the cashier always have the most unpleasant looks on their faces. Hire better people to work at this store !!
Zara has great fashion. As busy as it was in the store the employees were very pleasant and helpful.
This is the worst zara. Most of the employees are around 25-30 years old. I cant blame them for their attitude and puss on their face. Id act like that too if I was making 13 an hour.
Just another zara store.
Store is always organize, the staff is friendly and always helpful , If you don’t see a size or item in the store they always check in the back and the line goes fast .
Nice clothes but horrible cashiers. I went in on 3 separate occasions and it seems like the cashiers really hate their job. Customer service goes a long way.
This Zara is a terrible place for men, even the kids section is bigger than the mens section. Avoid at all cost if you are a guy looking for clothing here, better to go another Zara store.
Long line to even get into the store. Long lines at the registers. Staff wasnt knowledgeable.
Very, very long lines. Over an hour to get to the cashier. And the fitting room are still closed. Never coming back.
Very bad experience. The employees have a bad attitude. The return policy is not good. The store was a mess. No sales, etc
The line extends to the door and there’s only one register.
Typically a bit crowded, if you have mobility issues it would probably be tough to get to the mens section since its downstairs. Great selection of clothing
Horrible service by the manager . She was rude to her own employees . She couldnt make a return because we upgraded our phone and used a virtual credit card to make the purchase.
Lines to pay are ridiculous at roosevelt field mall. Must hire and pay them good to avoid turnaround...
This place is a nightmare.. waited 30 minutes to get in.. waiting for an hour just to pay. Dont waist your time . Ridiculous
Horrible service. Peak holiday season and only 1 counter is open. Lines are 30 mins plus.
Decent Prices mostly slim fitting clothing. Kids section is Great. Store can be a bit messy sometimes.
Love this store. Great clothes, really stylish if you want to wear whats hot! Definitely recommend
Not much to buy here anymore compare from few years back .
First time shopper here . Very neat and organized love the customer service. Lines move fast
It doesnt make sense for a line to be so long all the damn time.
Not the best selection and the wait on line is always a minimun of 15min over here. You need better employees. This is not a sparatic thing...its an everytime thing
The return line was ridiculous long with only 2 cashier
Very unfriendly and they would not help you find the size. Of course its out of stock all the time. I would rather go other location.
Great clothing.. but always long lines.. its a drag going there sometimes
The workers here are inconsiderate and disgusting. It seens that although the store is equipped with phones the workers are too lazy to answer when it rings.
Line-up is definitely not per usual and store has a very different environment.
Zero customer service. The manager is rougher than the cashiers.
Manager rude rude rude woman. She should be fired. Lacking costumer skills. Low class and uneducated.. She is the manager at the mens department.
The selection of the items is not as good as the Zara stores in Manhattan. The store was also too crowded and it took too long for check out.
AMAZING!!!!
Smaller Zara store than I thought but had good selection of clothes. Love me some Zara!
I made a lane of 90 minutes like Disney parks just to pay
Good place.love there sale in january. tons of collection.i like they hv store pickup online.special line for store pickup thts good point.
Lots of stylish, sweaters, boots, booties, dresses, pants blouses/tops all chic selection.
Super crowded lines are way too long on both floors
This location is neat and organized. I love the kids section even though the boy section is small.
Perfect place to shop. Amazing quality and fitting of stuff. Reasonable prices too.
Great store great prices. Stuff for the littles because you know how fast they grow
Crowded, but the employees are doing their best to expedite the long lines
Great place for clothes but the employees always look like and have attitudes
Sorry, but it was my wife at Zaras. She found a winter coat, but the one she really wanted was out of stock.
The lines are always very long and the attitude of the staff is off-putting.
TERRIBLE SERVICE ALSO THE PANDEMIC IS OVER STOP USING THAT AS AN EXCUSE STEP YOUR GAME UP ZARA TERRIBLE
Love shopping at Zara, but sometimes the employees are bit grouchy. It use to be so disorganized but they gotten better
Good.always a big line, like for free everything...... I like zara.
The worst customer services , cashier talking on the phone , girl on the floor got mad because we ask for another jacket and you have to wait to long to pay.
Very long lines,staff is not friendly at all. There is no help whats so ever.
1st time in the store and was very impressed with the layout and fashion choices
Good selection...more staff needed for customer service and register lines
Zaras is your Mid Level High end store, next step up is for ex fendi & gucci.
Great place for women & men clothing.
A perfume fell on the floor and shattered and the store manager refused to put his hands to work and pick up the perfume. Store manager?
The worst Zara store I have ever Been to! Very rude, unprofessional very very poor customer service! I personally will never buy anything from this store or from Zara! Very disappointing!
Long wait lines. Slow service
Clean & good variety but somewhat small selection for men. Better for women
Excellent collection
The only thing I am not happy is with the customer service they should train their employees .
Total reviews rating 3.7
199 Reviews for ZARA 2023:
Review №1
2022-06-12Very inefficient store. Upstairs only do check out for sales not for returns. Upstairs there were only a couple people at the checkout while down stairs had so many people waiting. Upstairs should open up for returns to help people save 1 hour of waiting. They dont open enough lanes even though they had more workers. Some workers talk to each other instead of speeding up the checkout and return process. Very tiring shopping experience here.
Review №2
2022-06-02Note: This review is for online AND store purchase (Garden City Outlet)I looked up a shoe online. The nearest store that it was showing for my size was two hours away. I drove all the way there to pickup the shoe just to find out that they have the last shoe piece left in my size and that is damaged. I skipped buying it in store and drove back home for another two hours.I purchased the same product online and get a damaged left shoe. Attaching pictures.I called the call center and the lady can’t do anything but to issue a return label and after that I am supposed to call the customer service again and give them the shipment number.Why should I go through all of this hassle when ZARA is the one selling damaged products to people???The lady assisting me didn’t even know where to drop reviews online.Terrible service. Not purchasing anything from Zara again
Review №3
2022-07-17If you wanna return, NEVER come here! Only downstairs can do so but with super slow staff that can spend MORE THAN ONE HOUR in the line… idk why each customer need more than 5 mins for them to return.
Review №4
2022-07-14Store is gross. Whenever u need to return any item (and Zara doesn’t accept returns via post) waiting time is at least 20-30 mins. I have been to multiple Zara locations worldwide and the way it works in USA, and Roosevelt field specifically, is shameful.
Review №5
2022-06-13Probably one of the worst experiences I ever had. How is it possible for only two cashiers open and taking returns. Meanwhile, seems like they had enough cashiers to “check out” to take your money no problem they have the staff for that, but when it comes to returns “loosing money” they make it so inconvenient and inconsiderate We are in a basement hot no vent, no air circulating. I got to speak to the man “I’n charge” with the BLonde brownish hair and mask I asked nicely why is there only two cashiers can’t they grab someone from the floor? Or a cashier at the checkout. An hour and 12 min wait to return one or any Item unacceptable! Rudely he responds that his cashiers are in break and he doesn’t have the staff and walked away. Really? If that’s the case why do most of the reviews say the say thing what a coincidence most people experience the same thing shame terrible management I will not be returning.
Review №6
2022-02-22I bought beautiful sneakers for my grand, and several adorable tops, and bottoms. Great store.
Review №7
2022-04-25Go here if you want to wait in line for an hour and a half. No exaggeration - at all times they have 2 cashiers with a line through the back of the store. This was on a weekday, I cant imagine a weekend, I also cant imagine making customers wait this long, officially done with this location. Im surprised the cashiers tolerate poor lack of leadership and management.
Review №8
2022-05-18Had to wait a really long time to make a return. 2 cashiers left their posts to put clothes on hangers while everyone waited in line. Thank goodness I was redirected elsewhere by another employee.
Review №9
2022-05-27Worst store ever! Long lines for fitting rooms and to purchase. Cashiers are not considerate and take their sweet time for everything! Awful store!
Review №10
2022-07-16Waited in line a total of almost an hour and a half! 40 minutes for the fitting room and another 40 trying to check out. Staff the store!!!